Make or Break Moments
AUGUST 2, 2010
But ask yourself truthfully, would you answer “false&# to some of the following: If we have customer service training, we do not show the link between customer service and reaching our business goals. Our senior managers seldom interact with customers. Do managers and executives regularly interact with customers?
Make or Break Moments
APRIL 15, 2010
As the news hit that we were in for tough economic times I asked the question “will the economy have an impact on the dollars you spend for customer service training?&# It was a sad set of answers but most said yes – training would be one of the areas hardest hit on their P&L. Have a question?
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Make or Break Moments
FEBRUARY 22, 2010
Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. Is it a lack of training and focus?
Make or Break Moments
JUNE 15, 2010
He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process. Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin.
Make or Break Moments
APRIL 14, 2010
Here’s one story from Claire: When I was younger, just starting out in a customer service/training role with an animal clinic, a very crabby couple would come in regularly with their dog. Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers!
Make or Break Moments
MAY 11, 2010
I have been going and doing my weight training three times a week and the cardio bike thing ever since. He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. When I worked for Pearle Vision, I started as a store manager. No change.
Make or Break Moments
JANUARY 12, 2010
In the first episode an executive from Waste Management works on the front line, picking up trash, cleaning toilets and may even end up getting fired! “Because the companies are large enough, the workers don’t know what the boss actually looks like.
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