Make or Break Moments

APRIL 15, 2010

You probably have a fairly complete profile and have made several connections with co-workers, past employers and a few colleagues in your industry. The group directory allows you to search for groups by location or industry. But it is also a great place to take the pulse of your industry and gauge what trends are on the horizon.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JUNE 12, 2010

Here’s what I said: I believe if we use social media as a way to connect – then yes, it can build wonderful relationships; with industry leaders as well as our customers/prospects. Perhaps a better way to think of social media is as a social NETWORKING tool.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 1, 2010

June 20, 2010 Sheila Clover English , Social Network Committee Chair , International Thriller Writer’s Organization I didn’t know Sheila. Best selling author – noted speaker – he is a gem in the industry of marketing and social media. She is engaging and fun as well!” Has that happened to you?

Customer Service 100

Customer Service 2009 Social Media 2008 100