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Customers Rock!

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Customer Experience Food for Thought

Customers Rock!

MAY 4, 2012

How can you go beyond just customer service and generate more opportunities from your existing customers? I had the pleasure of being interviewed by Mike Stelzner of the popular site Social Media Examiner. How do you create a great customer experience? How do you create a great customer experience? What about you?

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

MAY 5, 2011

The Hidden Power of Your Customers is a book about how to focus on your current customers so that you can lengthen and strengthen your business relationship with them, thus bringing about increased customer loyalty, customer advocacy, and ultimately increased referrals. It has to ROCK. style that you are familiar with here on this blog.

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