Virtual Moxie

MARCH 11, 2014

She found several people she thought would be appropriate, but really struggled and struggled with how to choose between them. Finally, after a week of being unable to decide, she asked me how to make the choice. She needed to do some research, choosing someone to send a letter to. My reply to her was: Eenie, meenie, miney, mo.

Mentoring 100

Mentoring UPS 100

Virtual Moxie

MARCH 8, 2016

A good one, this! Maquisha, a new VA, wrote to ask: "Some days I feel like I get nothing done! It’s so wasteful. I start the day with a plan, and somewhere, I find something else that catches my attention and I do that, instead, procrastinating on everything else and blowing up my whole day.

Calendars 100

Calendars Phones Learning UPS 100

Virtual Moxie

JANUARY 31, 2013

When you want out, your entire deal is to let the client know, and give parameters for closing out the working relationship.

UPS 100

UPS 100

Virtual Moxie

NOVEMBER 9, 2009

» November 10, 2009 How to help clients with needs you can’t meet I know a lot of VAs who aren’t struggling, and I meet my share of people who are. Some have even questioned whether “in this economy” they should lower their fees, or reduce the hours included in their minimum retainers.

2009 100

2009 Interviewing Email Gifts 100

Virtual Moxie

NOVEMBER 25, 2009

| Main | 31 Days of Wishes » November 25, 2009 Happy endings--how to let a client go with ease and grace Oy, I'm late. Although we’re on our annual winter break at AssistU , one of the conversations that was going on earlier this week dealt with how to end a relationship with a client one doesn’t want to work with any more.

AT&T 100

AT&T Email 2009 Facebook 100

Virtual Moxie

OCTOBER 16, 2012

No matter how evolved you become, you still wake up here every morning. -- Unknown. There's that old adage, "The grass is always greener on the other side." I love it, and smile so big when I hear people use it because here's what I know: The grass is never greener on the other side, it's just a different shade.

Gifts 100

Gifts UPS 100

Virtual Moxie

OCTOBER 26, 2010

Main | Same Words, Different Voice » October 26, 2010 When you can’t go back, and you don’t know how to go forward, make a hard turn In the 90s I reached a low point in my life. I felt crushing loneliness, like any identity I could hold to had turned to ash, with no way to go back and no idea of how to go forward.

2010 100

2010 Monster Assertiveness AT&T 100

Virtual Moxie

MAY 17, 2022

Setting your fees for profitability is a complicated matter , and one we are happy to help the mentees in the Virtual Mentoring Program navigate so that they know how to set themselves up for it in their new businesses from the jump. The post Why You Need to Raise Your Fees and How to Make it Happen appeared first on AssistU.

Confidence 130

Confidence Email Mentoring Gifts 130

Virtual Moxie

FEBRUARY 20, 2023

The post How to Know When it’s Time to Leave a Relationship With a Client appeared first on AssistU. The first one helps me notice when things aren’t as I want them to be. The poem helps me ask the very-best follow-up questions of myself to help me know what my next steps need to be. May they help you, too.

Retirement 130

Retirement Mentoring AT&T Promotion 130

Virtual Moxie

AUGUST 31, 2021

The world needs what you know how to uniquely offer. You can’t truly be focused on your own stuff if you have one eye focused on everyone else’s. Plus, an overabundance of looking around dulls your creativity. Stay focused and creative. Don’t get confused by what’s going on around you.

237

237

Virtual Moxie

AUGUST 5, 2019

I wouldn’t have been able to tell you whether I identify as an integrator or a segmenter, but I immediately saw myself as a segmenter the morning that I read this article by Melody Wilding.

AT&T 211

AT&T Email Management UPS 211

Virtual Moxie

FEBRUARY 18, 2021

Even with our amazing training and mentoring , something our new VAs can struggle with is how to talk with potential clients about their “VA experience” when they have very little, or none at all. Give it a go; you’ll be surprised at how easy this can actually be. appeared first on AssistU.

Confidence 130

Confidence Interviewing AT&T Mentoring 130

Virtual Moxie

MAY 2, 2022

It all starts with you, because I promise you that the client has no idea why any of this is going on or how to make it better. With no reason for her to micromanage you, you’ll relax and do better work. All she knows is that she feels like she has to watch you. The first step is 100% yours if you want to fix it.

Health 286

Health Confidence 286

Virtual Moxie

JULY 6, 2009

Her concern was how to stay focused on her VA practice and upbeat, while trying to support him with a situation she’s helpless to fix. It’s a story I’ve heard (in one form or another) since the new year. And you have to stay super well.

2009 100

2009 International Facebook Forms 100

Virtual Moxie

AUGUST 10, 2010

Last week, after VMoxie hit the blogosphere, I got email from Jennifer who wanted to know HOW to find the thing that lights her up inside so that she can begin moving in that direction. It's so neat how things start to fall into place when you're truly ready for them.from the inside out. People know.

2010 100

2010 AT&T Email Gossip 100

Virtual Moxie

AUGUST 19, 2012

Is it your responsibility, as a Virtual Assistant, to tell a client how to structure his business to get his support needs met, how to spend his money, or how to protect himself legally? Possibly not. But it’s smart to have the conversation as it’s merited, and share any input about the topic that you might have.

Legal 100

Legal Goals 100

Virtual Moxie

FEBRUARY 5, 2021

Today, I want to add to that with how to figure out how much time you need for anything you’re going to do as a VA. The first time you do anything, you’ll have no idea how much time it will take. My thoughts on doing that are here and here. Here’s the hard news.

Calendars 130

Calendars Email Management UPS 130

Virtual Moxie

JANUARY 4, 2012

Clients who tell Virtual Assistants what to do, how to do it, when to do it, how to report it, and/or dictate "what they'll pay" are known by the IRS and CRA as. Instead, tell them how you work, and let them go if they're not agreeable to it. Don't work for them.

100

100

Virtual Moxie

APRIL 27, 2015

Whenever I talk with new virtual assistants, the question on the tips of their tongues is how to get all those things when one has to do what the client wants. If you've been an employee for most of your working life, that's what you know how to do—be an employee and do what you're told.

UPS 100

UPS Restaurants Learning Management 100

Virtual Moxie

JULY 1, 2013

She''s read about how to do it, she''s maybe seen a therapist or worked with a coach, and while she gets how to do it it in her head, putting it into practice often feels impossible. Great language to use is, “I don’t do X” followed by a suggestion about how to shift the situation in the future. . “I

Negotiating 100

Negotiating Holidays AT&T Management 100

Virtual Moxie

SEPTEMBER 9, 2013

And while there were things she didn''t know how to do (remember, if you learn 500 things every day, you''ll still never be able to do it all), her attitude made it safe for me to ask her to help me with anything. I can''t do that," and "I don''t know how to make that work," are. C''mon, what MORE could a client want from someone?

Confidence 100

Confidence Collaborate Forms Learning 100

Virtual Moxie

JUNE 22, 2010

If you learned 500 new things every day for the rest of your life, you would never know how to do it all. Even if you could know how to do it all, it’s unlikely that you would want to. In thinking about it, and in light of all the great comments that were posted as a result of that post, I don’t know that I need to. That’s a-ok.

AT&T 100

AT&T 2010 Skills Social Media 100

Virtual Moxie

SEPTEMBER 1, 2015

As a coach to smart women wanting to run smarter businesses, I help clients explore all manner of things (like who they are, what they do well, what they should be focusing on, how to set up a business strongly, and how best to market their services). and how to create a plan for your life and work that really fits for you.

Learning 100

Learning Purchasing UPS 100

Virtual Moxie

OCTOBER 14, 2014

Although it''s possible that there are Virtual Assistants who struggle with how to deal with the "big people" in all areas of life, if it exists in a business context, it''s most prevalent in how they deal with clients. And, if you believe you need to let your clients call all the shots, tell you how to run your business, etc.,

AT&T 100

AT&T Learning UPS 100

Virtual Moxie

JULY 15, 2021

Do you even take the time, or know how to? Exercise also releases endorphins, which have been shown to improve one’s mood, making it a great way to deal with stress! Move your body every day! Thou Shalt Relax and Quiet Thyself. What do you do to really relax and be quiet?

Stress 189

Stress Management AT&T Health 189

Virtual Moxie

AUGUST 11, 2015

She got it, and knew how to make it right with me. Learn how to make genuine apologies for missing the mark, and apologize just as quickly as you can after you've missed or messed something up. Another woman missed her call with me, too. When she wrote back, she was clearly horrified (no exaggeration!),

Email 100

Email Learning Management UPS 100

Virtual Moxie

NOVEMBER 8, 2012

And once found, not always easy to know what to do with, or how to share it for optimal traction and impact on others. Unique, yes, but not always easy to find. Figuring all that out is probably the hardest thing a person can go through. It may well be the most rewarding, too. Some would say that it's the reason we're here.

100

100

Virtual Moxie

AUGUST 2, 2012

It keeps your life and commitments where you want them to be, and it’s powerful modeling for the millions of other people who haven’t yet learned how to do it. One of the best things you can learn to do is say no when you want to say it.

Learning 100

Learning 100

Virtual Moxie

AUGUST 5, 2014

She said, "Because she needed it done, and I didn''t know how to say no in the moment, so I just said yes, and I''m making the best of it.". How do you say no? "No." You can be more gracious about it ("Jean, I''m sorry—I don''t do that kind of work; how about if I find someone else to help?")

AT&T 100

AT&T 100

Virtual Moxie

JULY 26, 2012

It’s not that you can’t get clients without first building your skill set you can, by knowing how to handle the gaps between what you currently can’t do and what the clients need. It’s also not that you can’t get skills without having clients, first—you can, by focusing on learning things that help you make more of your strengths.

Skills 100

Skills Learning 100

Virtual Moxie

NOVEMBER 4, 2012

What you need is to think through how to get from where you are to where you want to be. Be sure to talk with your family, and plan how you'll transition from where you are now to where you most want to be; whatever path you choose will have to work for all of you. And you do that through a transition plan.

100

100

Virtual Moxie

AUGUST 25, 2009

I was the person who kept everything in my Inbox because I hated to file.

Filing 100

Filing Email 2009 AT&T 100

Virtual Moxie

FEBRUARY 27, 2013

If you have a client who wants to outsource the “little stuff” and save your “valuable time” for other things, you might try some educating about how your depth of knowledge of the client and company bring valuable and intanglble benefit to the "little stuff."

100

100

Virtual Moxie

MAY 31, 2012

I've been doing this for years --but now, Baydin , the fine folks who created Boomerang for Gmail and Outlook, have a free Revive Your Inbox e-course that teaches this, and so much more about how to really get a grip on being productive with your email. If you struggle with it at all-- this is the course you want to take.

Email 100

Email Filing 100

Virtual Moxie

JULY 21, 2011

The world needs what you know how to uniquely offer. You can't truly be focused on your own stuff if you have one eye focused on everyone else's. Plus, an overabundance of looking around dulls your creativity. Stay focused and creative. Don't get confused by what's going on around you.

100

100

Virtual Moxie

NOVEMBER 18, 2013

Overwhelmingly, the answer I hear is: "I need to learn how to market." To almost any answer you would make to that question, you know the "how.". It''s simply this: "What one thing are you missing, or that you need to learn that would make the most difference in your success?". Guess what?

Learning 100

Learning 100

Virtual Moxie

JULY 28, 2011

How high are yours? And do you have a standard for how to deal with one when it shows up? No one likes to deal with people whose ethics are lacking. For instance, would you know a conflict of interest if you saw one?

UPS 100

UPS 100