Make or Break Moments

MARCH 12, 2010

Even online retailers need phone support (there’s nothing worse than going to a website and having to unravel the great mystery of figuring out how to contact them beyond the FAQ list!) Out-serve competitors (don’t bash them – just be better!)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 4, 2010

I’d love any suggestions for how to make the site better. I set up a Wordpress.com blog and with the exception of the $9.95 at Name Cheap to buy my name, it just cost me the time it took to put it together. So have your purchased your name as a URL? What have you done with it? Share your examples here.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 21, 2010

Have you considered using YouTube to tell about how you got started? Or maybe your start-up story is ordinary, but how you came to focus on a particular product or service is unique.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 12, 2010

I have been harping that social media is a great way to connect with customers but if we are still unclear as to how to use this great and free tool as a relationship builder than doesn’t it just become more noise in an ever crowded marketing environment? Interesting.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

APRIL 30, 2010

you’ll learn how often you should participate. Time to make a commitment. In this final audio, you’ll make your commitment to what social media vehicle you’ll use and how often. I share thoughts on how to fit social media into your schedule.

Social Media 100

Social Media Customer Service 2009 2010 100

Make or Break Moments

MARCH 15, 2010

The company became too big for its britches, as my Grandma would say, and because they weren’t willing to set aside ego and look at how they might change to stay a viable solution for their customer, they became extinct.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 13, 2010

Rather than look for a partner to enrich the customer’s experience and give them what they need – we leave them without a resource.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 26, 2010

Each step offers tips for how to craft a successful elevator pitch and even has suggested key words that you might incorporate. The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. It is called the Elevator Pitch Builder. It is worth the time it takes to visit.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JULY 14, 2010

So today I started a new group called Build Customer Relationships with the goal being the creation of a platform where we can share ideas for how to keep that relationship alive once the customer walks out the door so they Remember – Refer and Return. But what about AFTER the sale?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. Well, you know how sometimes you hear something and then later in the day it is confirmed by a different source?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 27, 2010

One thing I would add into your process is how to handle asking for introductions/referrals and when the time may be right. Adrian Deborah Chaddock Brown said, Adrian, Thanks for the comment and the additional thought. I guess I believe it is too premature to ask for referrals until you’ve successfully met the needs of the customer.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 15, 2010

The main article is entitled How to Avoid Price Objections , but really covers several sales techniques. The envelope would be opened to reveal the product and who ever had sold the most BASED ON CUSTOMER’S NEEDS, won the prize. Today I received the monthly newsletter from the local Sandler Sales franchise: The Ruby Group.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 7, 2010

The genesis for the series itself has all the makings of a thrilling read: regular correspondence between people around the world; a proactive collaboration between 15 countries; and two marketing professionals who have never met each other face to face, scrambling to learn how to publish a book from the ground up.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 11, 2010

He told me how to fix the cardio workout – MAN WHAT A DIFFERENCE – and tomorrow he’s showing me a new weight training program. I think I should be afraid; very afraid. But here’s the gig.

Customer Service 100

Customer Service 2009 2008 2010 100