Customers Rock!

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Customer Experience Food for Thought

Customers Rock!

Watch the interview to get some tips on how to exceed your customers’ expectations and create a ROCKin’ customer experience. How do you create a great customer experience? What tips do you have for others on how to get more opportunities from your current customers? What about you?

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Growing Business the Old-Fashioned Way

Customers Rock!

Here are some great ideas from a few of my favorite bloggers: Meikah of Customer Relations shares with us some insight from Jack Stahl, former president of Coca-Cola and CEO of Revlon, on how to strengthen relationships in a B2B setting : “ Persist in offering value. Words of thanks are greatly valued by customers.

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The Latest at Customers Rock!

Customers Rock!

In my role as Community Manager at Verizon (where I am a contractor), I am speaking on how to use a branded community to engage customers and move from customer support to customer relationships.

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Using Social Media to Build Relationships

Customers Rock!

He has become one of the best examples of how to use social media to build relationships with people, in his case, the people of Newark. Tweet the Mayor. One of the most interesting stories about local government and social media is that of Newark, NJ mayor Cory Booker.

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Social CRM: An Idea Whose Time has Come?

Customers Rock!

Customer service agents are trained on product and service specifics and are better versed in how to handle the issues that arise. Marketing departments aren’t staffed evenings and weekends, although many contact centers are 7 X 24. Product Knowledge. People Skills.

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The Old College Try

Customers Rock!

There were a few key lessons that I gleaned from this experience, including: It’s hard to speak with one voice – even if everything goes right, training your employees to understand the complexities of a situation and how to use common sense is difficult to train, so you’ve got to hire for attitude; The customer decides if it was (..)

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Tweets Not All Sweet on Black Friday

Customers Rock!

couldn’t even figure out how to order. However, nearly a quarter, 24%, of online shoppers cursed and complained their way through the process. 50% of the frustrated shoppers tweeted about the specific issues they were having, such as website errors, out of stocks and other classic online customer struggles. rolling eyes*.”. ·