Step It Up VA Coaching

article thumbnail

Building Client Trust: Communication is Key

Step It Up VA Coaching

Set a date for an initial call to clearly outline your strategies and goals for the project, and to solidify the lines of communication between you and the client. From the moment you begin with a client, you need to be clear about how you will communicate back and forth. Discuss their preferred communication style, and be clear about yours.

article thumbnail

Building Client Trust: Communication is Key

Step It Up VA Coaching

Set a date for an initial call to clearly outline your strategies and goals for the project, and to solidify the lines of communication between you and the client. From the moment you begin with a client, you need to be clear about how you will communicate back and forth. Discuss their preferred communication style, and be clear about yours.

article thumbnail

Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

Make it your goal that every client could say, “I never even knew you had other clients.” Why not purchase a ticket to their next training call, or product they’re launching? Clients don’t want to know, and it makes them uncomfortable. Invest financially, as well. Pass along the “warm fuzzies.”