Expert’s Corner: Chip Bell on Unconditional Customer Service
Customers Rock!
FEBRUARY 11, 2010
Step One: Learn to Cook. Before you can become a chef,” he described to us over roasted portabella mushrooms he had prepared, “you must first learn to cook.” Step Two: Remember the Goal. Dennis was spending too much time in the bar and not enough time exercising the boring but necessary discipline to learn his lines. “You
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