Customers Rock!

article thumbnail

The Hidden Power of Your Customers is Launched!

Customers Rock!

Be sure to come over to the book’s Facebook page to keep up with the Book Buzz and see the interviews. I would be eternally grateful if you would please leave a review on Amazon.com or on another online retail site as well as say a word or two about it on your blog or favorite social network.

article thumbnail

Social CRM: An Idea Whose Time has Come?

Customers Rock!

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Marketing creates the proactive messaging and offers on Twitter and Facebook while attempting to handle service issues as they arise. Today’s post is by Laurie Shook.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Measuring the Impact of Social Media

Customers Rock!

44-46), even though Sanuk doesn’t often post direct links to their website from their corporate Facebook page , they are able to track conversion rates. They do this by looking at how many visits to their website (via Facebook) result in a sale, thus measuring their return on using social media as an engagement tool.

article thumbnail

Using Social Media to Build Relationships

Customers Rock!

Mayor Booker has continued to reach out via social media and has recently launched a new program, using Twitter and Facebook, to encourage Newark citizens to become more fit in 2012. Social media, by contrast, provides not only the opportunity for an instant response but also for a personal response.

article thumbnail

Customer Service Through Social Media: The game has changed

Customers Rock!

Gone are the days when social media was all about marketing through Twitter and Facebook. By the end of the year, 75% of US-based companies expect to use social media for customer service. It’s a reaction to the changing game. It’s now an integral tool to ensure you are responsive not reactive, contactable not aloof and authentic not robotic.

article thumbnail

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

The customer feels like complaining to the closest person who will listen, and it is at his fingertips: Twitter/Facebook/posterous via his mobile phone. The line is very long, and the checker seems to be taking forever. It is imperative that brands and companies constantly listen, and more of them than ever seem to be doing so.

article thumbnail

Tweets Not All Sweet on Black Friday

Customers Rock!

I was going to go nuts buying lots of stuff on the website, but it’s been down all day – lots of angry comments on their facebook. · . · Why doesn’t the website work!!!! Need to buy my ticket home. - -. · website won’t let me checkout! I keep hitting refresh! ·