The Small Business Blog
JULY 26, 2017
Send a thank you email a day after they make a reservation, and deliver personal customer service that makes them feel appreciated from the moment they check in. Show you value their experience over the hotel rules, by being flexible and extending check in time, for example, to make them feel important.
The Small Business Blog
FEBRUARY 4, 2013
In order to avoid confusion, send emails to those that will be affected, rather than a blanket email to all clients. This will ensure you don’t get replies from clients asking how your email applies to them, which can cause distrust to begin brewing. 3) Be clear and concise. 4) Be confident.
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The Small Business Blog
FEBRUARY 19, 2013
For example you might want to add a polite ‘link to us’ message in your email signature. Whilst quite a minute thing (taking no more than a couple of minutes to implement), this will keep working for you every time you send an email. Think about how you can ingrain this across your entire business.
The Small Business Blog
FEBRUARY 16, 2010
by Stefan Töpfer on Feb 17, 2010 “Setting an example is not the main means of influencing another. Set an example – bosses have always expected a lot from their employees and, in today’s day and age, employees are expecting a lot from their bosses. Getting Fired Up! It is the only means.” Here are a few ideas: 1.Set
The Small Business Blog
OCTOBER 25, 2007
by Stefan Töpfer on Oct 25, 2007 I’m answering three questions here, emailed to me during last week, so excuse the long headline. I will give examples and will let you fill in the rest for yourself. Examples are rent, some employee costs, property taxes, telephone, heating and interest/bank expense.
The Small Business Blog
MAY 30, 2010
You must set an example with your work ethic. I would add something to number 4: set an example with work-ethic, your attitude and how you communicate ie. Adrian Stefan Töpfer Said on June 1st, 2010 at 9:58 am Agreed Adrian, don’t ask your staff to perform, if you are not willing to lead by example – good point.
The Small Business Blog
JANUARY 13, 2010
For example, one of these mentors runs one of 1-800-GOT-JUNK?’s Here are a few examples: • An employee conducts him/herself inappropriately with your competitor – wouldn’t you rather a friendly call from your competitor to inform you so you can nip it in the bud? This example shows that competitors do not have to be ruthless rivals.
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