Sat.May 26, 2012 - Fri.Jun 01, 2012

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Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie is a technology marketer creating solutions that help people communicate and collaborate more effectively. When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery.

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Top 5 Tips for Selling Online

The Small Business Blog

Top 5 Tips posts from the SME Blog are always full of hints and tips for small, home & micro business owners. 1. Let people know the story behind your business. Many people support small businesses purely because of the people who are in charge of them and knowing about the struggles they go through.

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How to Break the 24/7 Work Habit

On The Job

First, let me apologize to those of you who tried to read this story I did for Gannett/USAToday in an earlier blog post. No matter what I tried the post ran together, refusing to mark paragraphs, bullets, etc. Well, today is a new day, so I'm trying this again. Do you take your smartphone to bed because you claim to use it as a nightlight? Or you say it’s the only alarm clock you have?

Email 179
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6-Step Checklist for a Successful Sales System

Office Organization Success

So, your brand-new product or program is all ready to go. You’ve done all the hard work in creating it and getting it ready to sell on your website; the one job that remains to be done is to actually get it out there so your clients can purchase it … you need a Sales System! This is where it’s handy to have a checklist so that you can make sure to cover all the important elements for facilitating a successful sale.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Hello, Voice. I Recognize You!

Virtual Moxie

At the end of last week, D and I were watching TV and during a commercial break, I went to my office to get my iPad. As I picked it up, I noticed a running water noise. Stepping back out into our hallway, it only took a second to realize it was coming from our Master bath and, having taken two steps into our bedroom and encountering soggy carpet, another nanosecond to realize something was seriously amiss.

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More Trending

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Ghana – A Community Devastated by E-waste

Eco-Office Gals

Few things can galvanize a neighborhood quite like trash. It’s a classic community problem—everyone creates lots of garbage on a daily basis, but no one wants a trash dump next to their neighborhood, or anywhere near them for that matter. Just open up the possibility of a landfill in the area and watch how quickly people join together in common cause to oppose it.

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Bounce Back After Failure

Office Dynamics

Has it been another week of adventure? A lot can happen between Monday and Friday, can't it? I’d like to focus today on Turning Failure into Success. Failure is a dirty word in the corporate world. And our success-oriented society often makes it difficult for those who fail to adjust. This negative attitude often forces people to take job-related failures personally, even if they had little to do with the actual events.

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Moxie Tip 180: The Best Email Productivity Tip, EVER!

Virtual Moxie

Don't file your email in folders--it's a huge waste of time. Just archive it, then search when you need to find something. I've been doing this for years --but now, Baydin , the fine folks who created Boomerang for Gmail and Outlook, have a free Revive Your Inbox e-course that teaches this, and so much more about how to really get a grip on being productive with your email.

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Small Businesses suffer from Late Payments

The Small Business Blog

The issue of late payments has been a long debated topic amongst business professionals and CEOs. Whilst the current economic climate continues to hit the private sector hard, the added pressure of avoidable debt is an unwelcome factor.

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Elevating the Virtual Interviewing Experience

Sharing your authentic self in a virtual interview can be an unwanted challenge. How do you break through the digital barrier when conducting a virtual interview and share your exceptional self? Think in unconventional ways to elevate the virtual interviewing experience.

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PA Confidential

Practically Perfect PA

As assistants we are trusted with confidential information on a regular basis, we see our boss’ emails, we open their post and we often hear private details about other members of staff. A few weeks ago I wrote a blog on how to work effectively in an open plan office and I did touch on this subject but considering we often get asked in interviews how we maintain confidentiality I felt it was well worth revisiting this crucial skill.

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How to Break the 24/7 Work Habit

On The Job

A lot of people tell me they'd like to quit working 24/7, but they can't because their colleagues or the boss won't let them. Emails show up at 2 a.m., phone calls are made on the weekends -- even about the most trivial matters. "You'd think we were curing cancer," grumbled one telecommunications executive to me. The key to giving up the 24/7 work habit cannot be done on your own, I discovered, but takes a team effort.

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Most Feel Classic Retirement No Longer Affordable

Small Business Labs

Transamerica  released their 13th annual retirement survey.  They cover a lot of areas related to retirement and their full report does a nice job with the details.   The quick summary is only 39% of respondents believe they are buiding a big enough nest egg to fund a traditional retirement.   Because of this, most plan on working in retirement  As the chart (from the study) below shows, 54% of the respondents plan to work past age 65 and/or in retirement.   A

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Business Opportunities

The Small Business Blog

Often life happens and you think it is going to be a problem, but if have a closer look all these following circumstances hide business opportunities: a business contact accepts a new job with a new company an employee starts his/her own business a supplier discontinues a product line a competitor launches a new product…

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Mandatory COVID Vaccination Policy Template

New vaccine mandates and testing policies will affect employers with more than 100 workers. Get Paycor’s free, customizable vaccination policy template to communicate critical details and new requirements to your employees. Get Paycor’s Template today!

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Paper + Pen = Magic at Work

Eat Your Career

At various points in my career, I’ve been in managerial positions where I directly supervised people. I’ll be honest; it’s not my favorite thing to do (hence the one-woman show I run now). I remember a few years ago, I had to give an employee who was performing at a sub-standard level a performance review. As we walked into a private room for the meeting, she said, “Oh.

Facebook 130
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How to Break the 24/7 Work Cycle

On The Job

Lots of people tell me they'd like to give up the 24/7 work habit, but no matter what they try, it cannot be done. The biggest problem, they tell me, is that their coworkers or their boss are hooked into the "always on" mode, so it means they must be also. That's why I think this research from Leslie A. Perlow is so interesting. It shows that disconnecting from the 24/7 world can be done.but it takes a team effort.

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Chinese Businesses Renting White Guys

Small Business Labs

Foreign Policy magazine has an article on the phenomenon of Chinese companies employing white Americans on a part-time basis.   According to the article, they are looking for white American males "to sit near the front of an office or to join in on meetings because it apparently adds a level of sophistication." This practice was also common in Japan during the boom years of the late 1980s.  Having a white guy around meant the company was hip and "kokusai" - meaning in

Policies 131
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Starting A Business

The Small Business Blog

You don’t need a job, start a business. You don’t need a VC to start a business, bootstrap. You don’t need to go it alone to start a business, join the Enterprise Rockers. You don’t need help from government to start a business, you won’t get it.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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Moxie Tip 177: Stick With What Works

Virtual Moxie

When you find a system that works well for you, stop looking for something better. It's a waste of time and energy and a distraction from your work <= [link].

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Last Few Days to Grab Done-For-You Services & Products

Office Organization Success

Just a quick reminder that the 4th Annual Done-For-You Giveaway ends this weekend! The 4th Annual “Done4You” Giveaway of the Century is like NO OTHER event ever! It is NOT a giveaway of “how to’s” and other training, but instead it’s actual done-for-you products and services that you can use in your business but don’t have to create or do yourself.

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Coke Investing In Africa

Small Business Labs

Africa has long been the globe's economic backwater.  Except for minerals and other resources, there has been little economic interest in Africa. This is changing and an excellent example of is Coke's decision to invest in the continent.  Trefis, a financial research and stock valuation company, has an excellent article covering Coke's plans to invest $12 billion in Africa over the next decade.

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Business Success

The Small Business Blog

Business success is not only when you make more turnover, be more greedy and employ more people. Business success is when you have more time for your family. Business success is when you make more money for yourself. Business success is when you enjoy getting up and going to work.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Steps to Becoming an Environmental Office Hero

Eco-Office Gals

Changing the environment for the better will often be triggered by the behavioral change of one person, acting as the catalyst that will trigger mass change. Making a change at home is getting progressively easier, especially given the accessibility of solar panels, but you may well be wondering where else you can make a difference. This article will provide you with a few pointers learned from a recent post by Friends of the Earth.

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Enjoying the Long Weekend

Office Organization Success

Woohoo … we have a long weekend! And I’m so looking forward to the break. It’s been another busy week what with client work, finishing off my Junior Achievement program with a local fifth grade class, planning for the big Fundraising Gala in June (and I’m going shopping for my dress tomorrow), and lots of school events happening due to it being the end of the year, that I’ll be glad for an extra day this weekend!

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Book Review: How Will You Measure Your Life

Small Business Labs

Clayton Christensen is a leading guru on innovation, a professor at Harvard Business School and the author of The Innovators Dilemma - one of the most influential business books ever written.  But his new book, How Will You Measure Your Life , is a big departure from his past work.   The book focuses on how to apply business tools to improve your life.   The inspiration for the book came from Christensen's HBS reunions, where he noticed a surprising

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People to People (P2P), Not B2B/B2C

The Small Business Blog

Business should be simple. Simple is good. So why complicate the hell out of it? Business to business relationships or business to consumer relationships? We all use social media, have we learned nothing? Are you social with Siemens, just because you bought their washing machine? I should think not.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha