Sat.Sep 03, 2011 - Fri.Sep 09, 2011

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How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? Those of you only looking inside your own industry need to take a look around, as your competitors are not who you think they are – especially online. Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal.

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Top Four Reasons Why The Coffee Break Rocks!

Productivity Bits

Copyright © 2011 Guest Author. Visit the original article at [link]. Guest Post. D oes your boss frown on taking coffee breaks? Perhaps he thinks that you are not working hard enough. Your boss might be surprised to know that taking a coffee break can help you be more effective in business. Here are four ways in which you can benefit from the daily coffee break. 1.

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4 Rude Networking Behaviors

On The Job

I'm one of those people who has written many times about the values of networking. It's good for your career, for your job search, for your personal brand, blah, blah, blah. For all I know, networking leads to better digestion and clearer skin. But one thing I'm really tired of is rude networkers. You probably don't know who you are, so it's a good thing you're reading this blog, because I'm going to tell you that your behavior is driving the rest of us nuts.

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The 3 Stages of a Successful Product Launch

Office Organization Success

What is a product launch? It’s a step-by-step, repeatable process, that you can implement whenever you want to launch a brand-new product or program, or re-launch a current product or previous program. It’s much harder to sell something simply by sticking it out there and hoping people will buy it; when you have a launch system in place you will make more sales.

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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Stop Trying to Find "THE Way" and Just Get Busy

Virtual Moxie

A couple of years ago, I would absolutely have been called an organization addict. I was enthralled by the idea that there were amazing tools “out there” that could transform my physical space as well as the space inside my head into perfectly honed paradises. I bought gobs of things—always sure they were going to be helpful. Back at the office, though, 99% of the time, they simply weren’t.

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How to Optimize Office Productivity

Ian's Messy Desk

Every business needs to cultivate a productive culture. An office can be busy and active or slow and inefficient. So, how do you optimize office productivity ? The following tips can help make your office as productive as possible. Organise. The office environment needs to be organized. There are many tasks to be completed in an office environment and they tend to be completed effectively when there is good organisation.

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5 Tips to Ensure Your Emails Get Opened (and Read)

Office Organization Success

I’ve been reading a lot lately that business owners are seeing plummeting open rates for their email newsletters (ezines). And I wonder if it’s any surprise with the number of other information avenues we’re constantly subjected to these days: Social media – Facebook & Twitter. Mobile marketing via SMS messaging/text messages. Constant bombardment of emails coming into our inboxes.

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The Anatomy of the Job Interview

Job Advice Blog

There are a few basics that every person who’s preparing for or facing a job interview should know. A job interview is not an interrogation or an investigation. You are not guilty and you are not on trial. In fact, you have a great opportunity to get an exciting job. But before that, let’s understand [.].

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Top 5 Tips for Small Business Customer Security

The Small Business Blog

The weekly top 5 tips post is always full of helpful hints and advice for small, home and micro business owners. 1. If customers have to login to your website, all of their details should be encrypted so that their privacy is respected. In addition, you should use a secure method for processing customer transactions.

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Elevating the Virtual Interviewing Experience

Sharing your authentic self in a virtual interview can be an unwanted challenge. How do you break through the digital barrier when conducting a virtual interview and share your exceptional self? Think in unconventional ways to elevate the virtual interviewing experience.

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10 Tips for Giving a Great Speech

Ian's Messy Desk

Speak from the heart. What you say and how you say it are important, but why you say it is even more important. When you speak from your own conviction, you improve the possibility that your listeners will accept what you’re saying. Have specific objectives for the speech. An objective should target behaviour or thought. What does the speaker expect to accomplish: Convincing listeners to support a cause?

Policies 147
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Should You Hire People With Graduate Degrees for Your Startup?

Small Business Labs

Penelope Trunk's Why Startups Shouldn't Hire People with Graduate Degrees is a fun read.  It's obviously meant to be controversial and get others talking and writing about it (and in my case, it worked). We at Smallbizlabs are quite jealous of articles like this.  Because a key part of our job is data analysis, we don't get to be quite as uncluttered by facts as others.  Trunk argues that anyone with a graduate degree should not be hired by a startup.

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Are baby boomers suffering more than other workers?

On The Job

I'm a baby boomer, and was raised by a mother who suffered a lot during the Great Depression. For that reason, I think I became aware at an early age of the importance of saving money. Of never taking a job or security for granted. That's why I so appreciate being able to earn a living wage when times are so difficult for thousands of people. I think if I couldn't work, and earn a paycheck, I'd go a little nutso.

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Has the business planning bug got you yet?

Office Organization Success

With a full week of back-to-normal hours, I’ve been able to get so much done. There have also been endless soccer games and practices to fit in too. It will be nice to enjoy the longer Labor Day weekend this weekend; it’s the last time for us to go to the pool too as they’ll close for winter now. Once the pool closes I know we’ve officially ended summer!

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Mandatory COVID Vaccination Policy Template

New vaccine mandates and testing policies will affect employers with more than 100 workers. Get Paycor’s free, customizable vaccination policy template to communicate critical details and new requirements to your employees. Get Paycor’s Template today!

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Evernote Essentials 2.0 is Here

Ian's Messy Desk

Image via Wikipedia. Evernote Essentials 2.0 is hot off the presses and ready to download. Click here to buy it now! This is an eBook that helps you quickly discover all of Evernote’s features and start using them to make you more productive and forget less. Brett Kelly, ties it all together and helps you see how Evernote brings your thoughts from your browser, desktop, and mobile device all together.

Learning 133
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How to Get Off the New Business, No Experience Merry-Go-Round

Tips From T. Marie

You’ve finally taken the plunge, followed your dreams and started that new business you’ve always dreamed about. The excitement of being your own boss gets even higher as you conduct your first few consultations with potential clients. And then you’re sent crashing to the ground by that inevitable question, “How long have you been doing this?

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Moxie Tip 34: Karma

Virtual Moxie

When you help someone, especially when you don't have to, it enhances who you are, and how you are in the world.

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Free Coaching Call: September 2011

Eat Your Career

In case you missed it, I held my free monthly coaching call last week. You can listen to the recorded version using the audio player below. If you’d like to participate in next month’s call, please register and submit a question by visiting this page. Download MP3. Subscribe to the comments for this post? Share this on del.icio.us. Digg this! Share this on Facebook.

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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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One-Minute Monday – Purge Your Files

Ian's Messy Desk

Commit to spending five minutes per day, purging three file folders. By the end of the month, you will have cleaned out approximately 60 file folders.

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AOL, Tech Crunch and What Selling Your Business Means

Small Business Labs

For those not watching the growing battle between AOl and Tech Crunch founder Michael Arrington, the basics are AOL acquired Tech Crunch last year for $30 million and now Arrington wants out.  He issued a public ultimatum via Tech Crunch saying that AOL should fully restore Tech Crunch's editorial independence or sell Tech Crunch back to him.  There's a lot more to this, but given the amount of coverage it's getting I won't bother to rehash.  F

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Moxie Tip 33: Being Helpful

Virtual Moxie

Resolve to help everyone who asks, to the best of your ability (that’s key); it costs us little to be gracious, compassionate, and helpful. Even small things matter deeply. So even if a potential client isn't truly potential for you, you can choose to send him or her along with a tidbit of information, an introduction to a service or tool that might be helpful, or a suggestion for where the perfect VA may be found.

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DOs and DON’Ts for Building a Great Team

Step It Up VA Coaching

by Donna Toothaker. When it comes to building your Virtual Assistant business, hiring a great team makes all the difference. When you’ve got a pool of experts, you’ll able to take on bigger projects, focus your talents—and best of all, make more money. Hiring go-to teammates gives your business a tremendous advantage, but there are some do’s and don’ts to keep in mind.

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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Your secret is safe with me.

Laughing all the Way to Work

Whether you are an Executive Assistant or an Administrative Assistant, email management of our boss's account has become a big part of our jobs. But with that job comes responsibility and accountability. Depending on what your boss's title is we are often privy to some very confidential information. Our boss either has allowed us access because he or she is just overwhelmed with email and has no choice, but also because they trust that we will keep the information to ourselves and not spread inf

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Taming Monkey Number 8 – The Outcome

Brilliantly Better

Tweet The official name of my August monkey was “straighten up my finances”. If you came here by accident and you don’t really know what I’m talking about, go ahead and read the introductory post. In brief, I decided to ditch all my new year resolutions year in 2011 and instead pick an “inner monkey” each month and try to “tame” it. Read what an inner monkey is.

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A suggestion for planning your weekend experience

Virtual Moxie

Just a thought. 1. Find your purchase receipt (it was emailed to you when you registered for the events) so that you are sure you know which events you're registered for. Only people who have registered will be able to attend events. 2. Print out the page with all the event info ( Weekend Schedule ), and circle the events you've registered for. Keep that piece of paper with you so you'll know where you're supposed to be and when. 3.

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Leadership Styles – Be An Empowering Leader

Small Business CEO

“I am the type of manager who is most comfortable giving direction to my team members. I am very good in my field, and I believe that my knowledge has gotten me promoted to management positions. Therefore, I need to keep directing them since I’m the expert and highest in authority. But lately, I’m hearing more and more about empowerment to create engagement.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha