March, 2012

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How to Make a Good Impression in Video Conferences

On The Job

I remember the first time I saw myself on Skype. Holy cow! Where did those bags under my eyes come from? And why did my hair look so hideous? Thankfully, I was just chatting to my 2-day-old niece, so she didn't seem to mind. But I sure did. I knew that I needed to step up my game and not look like something out of Twilight if I needed to use video conferencing for business.

Clothes 136
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Moxie Tip 144: The Far Side of Relationship Problems

Virtual Moxie

If you have a good relationship with a client and there's a problem with the relationship, it's a no brainer to dive in and clean things up and move forward. But if the relationship is rocky and there's a problem, you're far more likely to want to throw in the towel than work through it. In those moments, work. Work to make it right. Work to work it out.

UPS 145
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Administrative Blog-a-thon Begins April 2!

Office Dynamics

We are blogging for the administrative profession! Join our Administrative Professional Blog-a-thon. April 2-30, 2012. Hello! April is a time we cherish here at Office Dynamics. The first quarter of the has passed and soon we will be celebrating administrative professionals around the world during Administrative Professionals Week! Well, here at Office Dynamics part of our celebration of YOU is to hold an April Blog-a-thon for the Administrative Profession.

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How To Email: Seth Godin’s Email Checklist

Productivity Bits

Email has been around for quite some time now. Email holds a very important role in our daily interaction with our fellow human beings. For many of us, email is a simplistic form of communication – one that wouldn’t take too much of our brain power to do. But if you are like some people, email is not as intuitive as it’s supposed to be.

Email 158
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SME Relationships: Proven Solutions for Seamless Collaboration and Success

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

💢 Do you find yourself stuck in never-ending review cycles? Are you wondering if your Subject Matter Expert actually got that last review request? Are you having trouble trying to decipher impractical or conflicting feedback? 💢 If any of these scenarios sounds familiar, you may benefit from a crash course on managing SME relationships!

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Confidentiality in Invoice Finance

The Small Business Blog

What’s your business’ most valuable asset? Throwing this question at several entrepreneurs, you would expect to get responses such as equipment, plant & machinery and freehold premises. However, the largest asset for many businesses, especially SMEs, is often their unpaid sales ledger invoices.

Finance 154

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The Virtual Office: Can Your Business Go Any Greener?

Eco-Office Gals

With the advent of cloud computing, advancing mobile technology, and the overwhelming majority of products and services being made available through digital means, the ability to switch to a completely virtual plane of business operations has never been more possible. Needless to say, dumping a real-world office and everything that goes along with it will undoubtedly lead to greener business practices.

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Moxie Tip 175: Use Your Words

Virtual Moxie

When you first start out, it's helpful to model the language used by industry leaders or other VAs you admire. But if you’ve been in biz for more than a year, you need to find your own voice. Talk about what you do & offer in your OWN way; don't copy. You may think to yourself, "I can't say it better than this VA or that VA does," but you can. If you want to attract clients to yourself, you can't do that with other people's words.

Training 126
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World Class Assistants Experience Real Results

Office Dynamics

Hello! While training another wonderful group of World Class Assistants last week I learned so much as I opened my ears to what these assistants were saying. Each of them had attended my World Class Assistant Part 1 program and they were now back for Part 2. Before we get started on the material I ask them each to share a succes story on how World Class Assistant Part 1 has impacted their life.

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How to really deal with difficult colleagues

Practically Perfect PA

As the saying goes you can choose your friends but you sure can’t choose your family the same can definitely apply for co-workers. Some colleagues you will get on with and form good solid working relationship on the other hand some you will walk up eight flights of stairs to avoid sharing the lift with, either way unless you quit your job you don’t have a choice about seeing them on a daily basis.

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Elevating the Virtual Interviewing Experience

Sharing your authentic self in a virtual interview can be an unwanted challenge. How do you break through the digital barrier when conducting a virtual interview and share your exceptional self? Think in unconventional ways to elevate the virtual interviewing experience.

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We may have got the T shirt but it’s still to be earned.

The Small Business Blog

We don’t know what we don’t know I always chuckle to myself when big companies that sponsor awards to start up and existing small business give, as part of the prize, mentoring or advice from a senior executive in their company. Perhaps it is no laughing matter.

Mentoring 161
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Are You As Unbalanced as Everyone Else?

On The Job

Do you think you live a balanced life? Check out this snapshot of our daily lives to see where you fit in: Snoozing fibs: It appears full-time working American women claim to sleep less than they actually do. When responding to a 2007 National Sleep Foundation poll, women said they clocked about six hours of sleep in an average weeknight. But that snooze time may actually be closer to eight hours on average when figuring in weekend sleep time, says an American Time Use Survey.

2007 111
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4 Ways to Stop Wasting Time

Ian's Messy Desk

At the end of your day, do you find yourself wonder where the time went and why there is still a pile of work to be done? Perhaps you’re wasting your time and don’t know it. There is a lot of busy-work that looks productive, but in the end, does little or nothing to move you towards finishing what is important. Jeff Doubek of Day-Timer has written an article at Stepcase Lifehack on four bad time-management habits you need to eliminate to stop wasting time: Stop random e-mail checks.

AT&T 130
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Moxie Tip 142: Sharing v. Oversharing

Virtual Moxie

One of the best ways to manage client expectations and fears is by sharing, being in touch, and telling them about yourself more than you may think you need to. But there's a distinction between sharing and oversharing, and you need to understand where the line is. "My daughter is having problems in school and I'm not going to be in the office Thursday and Friday as planned," is sharing.

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Mandatory COVID Vaccination Policy Template

New vaccine mandates and testing policies will affect employers with more than 100 workers. Get Paycor’s free, customizable vaccination policy template to communicate critical details and new requirements to your employees. Get Paycor’s Template today!

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Professional Image Impacts Your Brand in Every Situation

Office Dynamics

“You leave a calling card with every interaction. It is either a positive calling card or a negative calling card.” These wonderful words are from Laurie Lampman, Manager of Legal Administrative Talent & Services. Laurie is a newly-Certified Star Achievement Series® trainer and will be teaching our program in her organization. Think about your last interactions the past few days—whether with your leader, a co-worker, client or vendor.

Legal 133
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The Rise of High-End Personal Services

Small Business Labs

According to the New York Times , high-end nannies in New York City are garnering salary and benefit packages that take their total compensation to well over $200,000 per year.  A related Huffington Post article points out that high-end nannies in Europe are also hansomely rewarded. Coincidently, the Wall Street Journal has a review of a new book - The Most Expensive Game in Town - that chronicles the growth of highly paid youth sports coaches and programs.   These are examples of on

Expenses 141
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Social Bizzle – Facebook Help for Small Business

The Small Business Blog

At the SME Blog we are always keen to promote great ideas that help small businesses. That’s why we want to tell our readers all about this great idea from the folks at Social Bizzle.

Facebook 159
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3 Mistakes 80% of Business Owners Make

Office Organization Success

A happy Monday to you! I hope you enjoyed a nice, relaxing weekend. For me, I was busy packing as I’m headed out to Orlando tomorrow for Suzanne Evans’ Be The Change Event … and then on to a little R&R with my family. But before I head off, I just wanted to let you know about a free webinar that I have coming up soon: 3 Mistakes 80% of Business Owners Make That Keep.

Learning 109
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Is Training the Right Solution?

Speaker: Tim Buteyn

Let's set the scene: you’ve identified a critical performance gap in your organization and need to close that gap. A colleague suggests training, but you suspect there’s something going on that training can’t address. How can you determine if training is the right solution before you commit your budget and resources to a new training program? In this webinar, you will learn how to determine if training is the right solution using the Behavior Engineering Model.

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How to keep your business plan fresh

Ian's Messy Desk

(NC)—If your business plan has been collecting dust since you launched, it’s likely time to refresh. Updating your business plan on a regular basis is critical for any business to stay relevant and be successful in the future. Elements of a business plan change in as little as a year—for example, sales targets, competitors and cash flow. A plan should be a continually evolving roadmap to where your want your business to be in the coming months and years.

Filing 122
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Pinterest and Tumblr Make Strides to Help Users Feel Safe

Virtual Moxie

I was super pleased to wake up Saturday morning to an email from Pinterest letting subscribers know that they’d changed their Terms of Service, to, among other things, remove the “right” to sell things pinned, and to “modify” things pinned, except to reformat. Other changes they made to the TOS can be read here , but the other one that's super-interesting to me is that they've taken a stand about not allowing pins that encourage self-harm or self-abuse.

Legal 146
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Dealing with Difficult People

Office Dynamics

Executive Assistants, Administrative Assistants, Secretaries and any person who is in administrative support role interacts with hundreds of people over time. There is a lot of training and information telling us how to deal with difficult people. One thing I talk about in my programs on difficult people is that sometimes because we have different views and ways of doing things we think the other person is being difficult.

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Euromonitor's Top 10 Consumer Trends for 2012

Small Business Labs

I guess Euromonitor decided better late than never and just released their Top 10 Consumer Trends for 2012.  Their top 10 are: City Living Reigns  Consumer Vigilantes Speak up! DIY Life. Emerging Market Shoppers. Green Thrift. Reality Culture and Consumers. Smartphone Universe. Tech Lifestyles Vs. Slow Living and the Best of Both. Youth - Future Imperfect.

2012 129
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Revitalizing Dry Content: A Lesson in Engagement

Speaker: Tim Buteyn, President of ThinkingKap Learning Solutions

We’ve all been there. You’ve been given a pile of dry content and asked to create a compelling eLearning course. You’re determined to create something more engaging than the same old course that learners quickly click through, but how do you take this “boring” content and create something relevant and engaging? Many instructional designers will say, “Boring in means boring out.

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Yes, Ex-Minister,#MicroBizMatters!

The Small Business Blog

Question Time Just before I flew home to Canada I was asked by my inept agent, Tony Robinson OBE, to chair a ‘Question Time’ type debate at a large micro business conference in his home town of Scarborough. Micro businesses (0-9 employees) are, apparently, quite important to the UK. There are 4.

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Why Use Social Media While in Transition?

Job Advice Blog

Starting around 2008, many organizations’ human resources departments needed to eliminate their own staffs, and thus many of the traditional human resources functions got bounced over to the respective hiring managers. Unfortunately, those discrete departments couldn’t always afford expensive job boards, so they needed to think out of the box in order to meet their [.].

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5 Things to Consider Before Hiring a Career Coach

On The Job

Americans love a quick fix and I'm one of them. I never go anywhere without Super Glue. Break a nail? I zap it with Super Glue. The wheel falls off my office chair? Super Glue does the trick. But when it comes to fixing your career or finding a new job, the going can be a lot slower. Many people think a career coach will be the Super Glue for them, but it doesn't exactly work that way.

Resume 148
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Moxie Tip 141: What Clients Really Want

Virtual Moxie

If you think clients really care about your techie skills, think again. What they really want (and need!) is your brain, critical thinking, creativity, knowledge, experience, expertise, and network.

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Brain Fog HQ: Memory Enhancement Techniques for Professional Development

Speaker: Chester Santos – Author, International Keynote Speaker, Executive Coach, Corporate Trainer, Memory Expert, U.S. Memory Champion

In October, scientists discovered that 75% of patients who experienced brain fog had a lower quality of life at work than those who did not. At best, brain fog makes you slower and less efficient. At worst, your performance and cognitive functions are impaired, resulting in memory, management, and task completion problems. In this entertaining and interactive presentation, Chester Santos, "The International Man of Memory," will assist you in developing life-changing skills that will greatly enha