Thu.Jun 14, 2018

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Key Findings from the BLS's Contingent and Alternative Work Survey

Small Business Labs

Getting somewhat lost in the debates around the results from the BLS's 2017 Contingent and Alternative Employment Arrangements survey (CWS) are several interesting findings about independent contractors.  The BLS defines independent contractors as someone who is self-employed and their primary job is as an independent contractor, independent consultant or freelance worker.

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The Link Between Customer Training and Satisfaction

Small Business CEO

The Harvard Business Review published a report on customer satisfaction a few years back. In their report, they analyzed the customer satisfaction ratings of a telecom major that was grappling with a 50% dissatisfaction rating. Upon further investigation, the researchers found that new subscribers rated the company either on the very high side (9 or 10), or extremely poorly (1 or 2).

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How to Prepare for an Employee?s Absence

Office Dynamics

Have you ever been in a situation when a co-worker had to take a leave of absence or they parted ways with the company and everyone, including yourself, was clueless about some of their procedures or tasks they were in charge of? Here is how to prepare for an employee’s absence. It is hard to predict the future but it is not impossible to prepare for it.