Regardless of where you are in the world, you probably know that yesterday was Independence Day here in the States. My husband's employer gave him the 4th off, and I--well, I own my own biz so, of course I didn't work! It's a huge distinction--one not lost on either of us. You know what? That led me to wonder where some of you are, right now. Moxi MORE >>

We all have them, don’t we? In business mine are the people of passion and principle who never let their morals, core aims and beliefs, be sacrificed by an easier, compromised route to growth, and they refuse to be bullied. You don’t have to change the world, you don’t have to grow. But I firmly… MORE >>

Customer service is mission critical or so we often hear from experts. Beyond trying to manage a complaint, why is it so important? If you don’t have a process for managing customer requests, questions, or technical difficulties, you may be reducing your profits. It also drives word of mouth recommendations, online and in real life. MORE >>

Do you have an FAQ page on your Virtual Assistant website?  Have you considered the possible questions that might be asked of you about how working with a VA would work for a potential client? Because I manage a network for VAs as well as provide a service for clients from my site I have a mixture of questions that relate to both VAs and Clients.  MORE >>

Does your last piece of writing feel flat, static, repetitive? Is a soporific sentence rhythm dulling your edge? Combining sentences is an easy solution for making your prose flow more smoothly and briskly. The logging practices of the time were extraordinarily wasteful. Smith completed his report in September 1950. The total cost was a tidy $1.8 MORE >>