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What Makes Good Customer Service?

Success

Good customer service is vital to success. Research from Qualtrics XM Institute indicates that 76% of customers will trust a company with strong customer service. Compare that with only 40% of customers trusting a company with poor service. The Basics of Good Customer Service.

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Take Control of Your Customer Service with These 6 Tips

Success

Quality customer service is your competitive edge. Everyone can have similar products or services, but what they can’t replicate is your people, how your employees treat your customers and how your customers feel when they are doing business with you. Their first belief is that service is important.

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How to Improve Customer Service: 7 Ways to Take Your Mission Beyond Words

Success

You need to improve your customer service. Recent customer service research from Microsoft suggests customer service expectations have risen sharply in recent years. It matters to your bottom line because customers base their future spending on their customer service experience. .

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Over 70% Of Workers Predict Positive Impact From GenAI On Daily Tasks, LexisNexis Finds

Allwork

LexisNexis recently published its 2024 Future of Work Report , which surveyed over 500 professionals globally and took a closer look at the technology’s impact on the workforce.

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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Majority of CEOs are Abandoning the Full-Time Office Push

Allwork

New data suggests that most CEOs are abandoning their company’s traditional office work requirements, likely to improve the attraction and retention efforts of their companies. A recent CEO survey published by The Conference Board reveals that only 4% of CEOs in the U.S.

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Balancing AI Adoption with Employee Morale: The New Challenge for Business Leaders

Allwork

What’s going on: A survey published by KPMG , a professional services firm, reveals that almost two-thirds (65%) of the 225 U.S. executives surveyed believe generative AI will have a high or extremely high impact on their organization in the next three to five years.

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