Customer Service Through Social Media: The game has changed
Customers Rock!
OCTOBER 18, 2011
In these lean times it puts an awful lot of pressure on companies to ensure retention rates are as high as possible. But are companies getting it? The short answer is no: Over 58% of tweeters who have tweeted about a bad experience have never received a response from the offending company. To be fair, things are changing.
Let's personalize your content