Make or Break Moments

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Real Time Customer Reviews Top 2010 Trend

Make or Break Moments

Real Time Reviews takes into account that people around the globe are jumping on the band wagon of telling anyone who will listen what they are doing right now. As more people are reviewing and contributing, the sheer mass of opinions will lead to a real-time stream of information, findable and viewable to all. What will they say?

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Real Time Reviews via Mobile Devices – Are You Prepared?

Make or Break Moments

and see the negative reviews and questions being asked within Twitter. Tags: bad customer experiences , mobile devices , real time reviews , social media , Twitter Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Take it a step further.

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Age of Conversation 3: It Is In BookStores and Available On-Line

Make or Break Moments

Yours truly has a chapter in this book as well as in the Age of Conversation 2. With Drew McLellan and Gavin Heaton still firmly at the helm, the third book in the Age of Conversation series has become a veritable “who’s who” of the world’s leading marketing bloggers. And this book provides you with 171 lessons in this new art”.

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Toyota Rebuilds Trust

Make or Break Moments

With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from customers. Jonathon Bernstein offers 10 suggestions for using SEO in a Crisis situation. Communication is key. Customer-focused communication, like Toyota is using in their ads is the best.

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Make or Break Moment: Your Elevator Pitch

Make or Break Moments

The leader of the event talked about a tool Harvard Business Review has developed to help you hon your elevator pitch. Tags: Carol Ross , elevator pitch , Harvard Business Review Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. It is called the Elevator Pitch Builder.

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The Power of Collaboration

Make or Break Moments

In the book The Power of Nice , the authors, Linda Kaplan Thaler and Robin Koval, remind us of how the ice cream cone came to be. One speaker offered to review and make recommendations for improving your website for FREE – her way of giving back to the audience. When we collaborate – the customer wins.

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Reinvention: Key to Long Term Success

Make or Break Moments

Apple is another example that Harvard Business Review wrote about in their article Reinventing your Business Model. is celebrating their 35th year in business. Have you looked at the possibility of reinventing what you offer your customers? I guarantee your customers needs have changed – have you?