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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service. I’ve been with Verizon as my cell phone carrier for the past 11 years, even though other companies have offered me everything from a free phone to unlimited minutes over the years.

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Measuring the Impact of Social Media

Customers Rock!

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.

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The Latest at Customers Rock!

Customers Rock!

and Toby Bloomberg (Diva Marketing Blog). In my role as Community Manager at Verizon (where I am a contractor), I am speaking on how to use a branded community to engage customers and move from customer support to customer relationships. Blog on Assistant Edge. My blog Customers Rock! We discussed. Customers Rock!

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Service Untitled» Blog Archive » Customer Service Pet Peeves

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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Service Untitled» Blog Archive » Perception is key to customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Let’s take the example of waiting in a Verizon store for the next available agent. As for my experience at the Verizon store, I did approach one of the two representatives and asked them if someone could help me and explained my circumstances.

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Top 10 Productivity Tools For Chromebook

Productivity Bits

The “ 3G models include a free 100 MB per month of mobile data from Verizon Wireless.&#. Brought To You By: Productivity and GTD Hacks - Productivity and GTD Hacks Blog. No applications (except the operating system that runs the device and other modules of its subsystem) are locally stored in the device. 100% No Spam.

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Motorola Droid and CLIQ

The Marq

Ive waited YEARS for Verizon to get a decent Smart Phone. BASIC PHONE: Sound quality and connections (rarely a dropped call) are better on the Verizon network (than iPhone on AT&T) 2. I’d love to write a review about it, but I’ve not yet purchased it. Below is his review. Here are the key points of comparison 1.

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