Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)
Tips From T. Marie
JANUARY 20, 2015
This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service. I’ve been with Verizon as my cell phone carrier for the past 11 years, even though other companies have offered me everything from a free phone to unlimited minutes over the years.
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