Customers Rock!

article thumbnail

The Hidden Power of Your Customers is Launched!

Customers Rock!

I would be eternally grateful if you would please leave a review on Amazon.com or on another online retail site as well as say a word or two about it on your blog or favorite social network. I will be featured on various blogs in the coming weeks, either as in interview or as part of a review of my book. Thank you, Lithium.

article thumbnail

The Bathroom Experience

Customers Rock!

From the Floors Up. Diva Marketing Blog. Blog Till You Drop. O’Reilly DePalma: The Blog. The BrandBiz Blog. Floor Covering News Blog. Dr. Joseph Michelli’s Blog. Modenus Blog. Tile Magazine Editors’ Blog. Tile Editor Magazine Blog. Scarlet Opus Trends Blog.

Travel 100
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. style that you are familiar with here on this blog. Will you help me?

article thumbnail

The Importance of Customer Listening

Customers Rock!

blog post, and one that was very popular with my readers. Are we putting up walls between the enterprise and its customers? Or are we putting up walls dedicated to its customers? These customer quotes were divided up by Citrix’s main product lines, each grouping a different color.

article thumbnail

Social CRM: An Idea Whose Time has Come?

Customers Rock!

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Customer service reps trained to handle the wide diversity of people issues and personalities that crop up in day to day business. But where does it fit? Today’s post is by Laurie Shook.

article thumbnail

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

We finished up our evening by sending the younger members of our party onto a voyage aboard the wild and long roller coaster at this hotel. Thank you to CB Whittemore of Simple Marketing Now for her hard work pulling this blog festival together. www.josephmichelli.com/blog. New York, New York.

2010 100
article thumbnail

Customer-Obsessed Service

Customers Rock!

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customers have changed, and customer expectations have greatly changed!