Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

MAY 28, 2012

When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Marketing creates the proactive messaging and offers on Twitter and Facebook while attempting to handle service issues as they arise. But where does it fit?

Social Media 100

Social Media Customer Service Twitter Facebook 100

Customers Rock!

SEPTEMBER 27, 2010

Just being a nice person representing a brand on the other end of a Twitter handle won’t cut it. Greg closes the chapter with a short discussion of McDonald’s Moms Online Hubs , who is doing exactly that with regular moms in the USA and Canada, providing them a place to blog and be heard. The Concept of microMarketing.

Social Media 100

Social Media Customer Service Networking Purchasing 100

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Here is a typical customer service tweet: Does anyone know if COMPANY X has a Twitter?

Customer Service 100

Customer Service Social Media Phones AT&T 100