Make or Break Moments
OCTOBER 6, 2011
Those that have begun the process of using social media, Facebook, Twitter, LinkedIn, etc. They understand the value of being visible and being found but … Continue reading → Connecting Moments social media blogging communicating with customers connecting with customers Lisa Barone'
Make or Break Moments
AUGUST 27, 2010
How you do your business Who your customers are How you find them The 1,2,3s of producing your product/service Your billing and receivables process Employee relations and hiring/firing practices It is all pretty cut and dry. But what about the customer service process? A few months ago a prospect called. Call me 330-414-8792.
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Make or Break Moments
OCTOBER 6, 2011
Those that have begun the process of using social media, Facebook, Twitter, LinkedIn, etc. start by being driven by a desire to get their name out on the web. They understand the value of being visible and being found but still use the tools as one way – push your message out there, vehicles. The [.].
Make or Break Moments
JULY 27, 2010
This past week I asked the question – how do you say thank you without using the words and Patrick Hazlewood had an awesome answer: Although every interaction with the customer is part of the “sale&# or “sale process,&# including post-sale follow-ups or customer service responsiveness, not everything must be a sales pitch.
Make or Break Moments
JUNE 15, 2010
Watching him go through this process I’m reminded of other sales training and commission structures from my past lives in which the measurement was on selling the products with the highest margin. I hope your son excels in his new job, and maybe you can update us on how it is going in a later blog! At least financially.
Make or Break Moments
AUGUST 2, 2010
Listen carefully to customer complaints – is there a trend that needs to be addressed – an employee or a process that isn’t customer -focused? If I were the customer – how would I feel about the sales process and the experience? Do managers and executives regularly interact with customers?
Make or Break Moments
FEBRUARY 2, 2010
Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He was just in Easter Island – the one place on earth I really want to go to and we conversed via the comments section of his blog WHILE HE WAS ON EASTER ISLAND. The Global Conversation. It doesn’t get cooler than that.
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