Customers Rock!
FEBRUARY 4, 2010
I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. I wholeheartedly agree, and as you might imagine, I have a few quick thoughts on the subject which I will share below (inspired by some comments on left on Esteban Kolsky ’s post at the blog TheSocialCustomer ).
Customers Rock!
APRIL 26, 2010
blog post, and one that was very popular with my readers. HP would then analyze places where they could help make that customer’s business processes easier. (Note: This post is a reprise of an earlier Customers Rock! Important to listen via all channels!). Are we putting up walls between the enterprise and its customers?
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Customers Rock!
MAY 28, 2012
When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. And with a sawmill full of fallen logs ready to be processed, few could blame customer service executives for focusing on contact center through-put. But where does it fit?
Customers Rock!
SEPTEMBER 27, 2010
Per the request, “In essence, the chapter-by-chapter review process is a way for us to offer experts in each area the opportunity to review chapters that correlate directly with their area(s) of expertise and interest.&# I was asked to participate in a chapter-by-chapter review. This is a customer-focused approach.
Customers Rock!
MARCH 30, 2010
The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Customer Obsessed Service is also achieved based on how we measure it.
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