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Customers Rock!

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The Importance of Customer Listening

Customers Rock!

APRIL 26, 2010

blog post, and one that was very popular with my readers. Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. Important to listen via all channels!).

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Customer-Obsessed Service

Customers Rock!

MARCH 30, 2010

The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. Get the customer off the phone/chat as soon as possible in order to respond to more customers.

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