Customers Rock!

JANUARY 24, 2012

This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

OCTOBER 4, 2010

and Toby Bloomberg (Diva Marketing Blog). In my role as Community Manager at Verizon (where I am a contractor), I am speaking on how to use a branded community to engage customers and move from customer support to customer relationships. Blog on Assistant Edge. My blog Customers Rock! We discussed. Customers Rock!

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Verizon Social Media Customer Service 2010 100

Customers Rock!

FEBRUARY 4, 2010

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. I wholeheartedly agree, and as you might imagine, I have a few quick thoughts on the subject which I will share below (inspired by some comments on left on Esteban Kolsky ’s post at the blog TheSocialCustomer ).

Social Media 100

Social Media Customer Service AT&T Collaborate 100

Customers Rock!

AUGUST 28, 2010

Rosa Say of Managing with Aloha tells us how to deliver on the promise of our customers’ dreams. Here is an unexpected example from Bounce fabric softener shared in Andy Nulman’s blog. They are a nice antithesis to all the sales calls and could actually make the next call more fruitful! Photo credit: cookelma ).

Customer Service 100

Customer Service Budget Purchasing Management 100