Make or Break Moments

JUNE 2, 2010

If your customer is between the ages of 18-35 – you need to learn to master the art of social media – or at the very least – be listening real close and often to what is being said.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 3, 2010

It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance.

Customer Service 100

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Make or Break Moments

JULY 13, 2010

In Alan Alda’s book “Never Have Your Dog Stuffed… and other things I’ve learned,&# he talks about saying yes no matter what just to keep active in your industry. His example is saying yes to keep food on the table.

Customer Service 100

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Make or Break Moments

MAY 26, 2010

But today I learned something new (along with meeting some interesting people) and I love spending time when I learn something new. Here’s something I’ve learned on my own: It makes sense to have different elevator pitches based on the venue or your current business focus. It is worth the time it takes to visit.

Customer Service 100

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Make or Break Moments

MARCH 13, 2010

I recently learned a lesson from a group of young boys who had developed a band.

Customer Service 100

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Make or Break Moments

MAY 7, 2010

The genesis for the series itself has all the makings of a thrilling read: regular correspondence between people around the world; a proactive collaboration between 15 countries; and two marketing professionals who have never met each other face to face, scrambling to learn how to publish a book from the ground up.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He was just in Easter Island – the one place on earth I really want to go to and we conversed via the comments section of his blog WHILE HE WAS ON EASTER ISLAND. The Global Conversation. It doesn’t get cooler than that.

Social Media 100

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Make or Break Moments

JUNE 27, 2010

Interested to learn more about what I gab about? In case you missed it – the book is still available for download from the product page. And yep – it is still free. Hope to see you at a speaking event. Visit Customer Relationship Speaker.

Calendars 100

Calendars Customer Service 2009 2008 100

Make or Break Moments

JUNE 28, 2010

Conversely – how would I ever develop relationships with the other associates to learn about them, if they never came in my office? We started to learn about each other. As this article ( [link] ) shows, it’s those small touches, as you’ve learned, that make such a huge difference. They didn’t know me.

Customer Service 100

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Make or Break Moments

JANUARY 7, 2010

I learned today from CustServ that the cost of lost customers equals 338.5 Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. BILLION a year !

Customer Service 100

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Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance. If we don’t, that individual customer, like freshly fallen snow, might turn ugly before our eyes.

Customer Service 100

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Make or Break Moments

JUNE 4, 2010

Sharing our passion for what we do is a great way to learn new ways to make the customer experience better, to market ourselves better, to learn from each other to be more effective. So are you indispensable?

Customer Service 100

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Make or Break Moments

AUGUST 18, 2010

Great meeting to learn about new sites, new social media techniques. If you are in the Stow area and in the mood for a cuppa – I would suggest dropping in. You’ll feel welcome and nourished! Norma said, I agree! Norma Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

MAY 6, 2010

If you could pick one person to work with and learn from; who would that be? You were so thougtful to share with other hundreds of women to learn and grow. How have you seen collaboration work in your life or business? Why don’t you email them or call them or link to them on LinkedIn? SINGH said, Hi Deborah This is beautiful.

Collaborate 100

Collaborate Customer Service 2009 2008 100

Make or Break Moments

FEBRUARY 25, 2010

“They are looking to learn how to make or purchase things made especially for them,&# she said. Best, Glenn Friesen Customer Service Training with Impact Learning Systems Deborah Chaddock Brown said, Holy cow, Glenn, that is some comprehensive article you linked to. Looking forward to more great content!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 9, 2010

What lessons can we learn? If we step back from our business for a moment and turn our ENTIRE ATTENTION to the customer – their life style – their needs – would we find there were changes that need to be made in how we approach our business?

Customer Service 100

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Make or Break Moments

JANUARY 11, 2010

She said lots of thought provoking, inspirational stuff as Maya often does but the one quote that really struck me was this one: ‘I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.’ ’ How true is that?

Customer Service 100

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Make or Break Moments

JANUARY 4, 2010

We can all learn a lesson from banks by listening to our consumers and providing a marketing message that answers their most prevalent questions. Two enthusiastic thumbs up. And then here’s the important part: making sure the answers are simple and easy to understand and easy to find on our website.

Customer Service 100

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Make or Break Moments

JANUARY 27, 2010

Or determine what your customers need and work backward, even if it requires learning new skills. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business.

2009 100

2009 Customer Service 2008 2010 100

Make or Break Moments

MAY 4, 2010

I was there with 17 others from Norma Rist’s Rist List group of women-business owners (8 of us pictured above) and so we split up and attended different sessions than came together at lunch and dinner to share what we’d learned.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 19, 2010

I thought I would prefer someone from the United States and Canada but I soon learned that they were the highest cost and not all had experience. The following day – I discovered that he’d subscribed to my blog and commented here on my award receipt. He gave me options. Within 48 hours 1/2 of the project was complete.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JUNE 15, 2010

He’s too new in the sales game to have learned the trick many sales people adopt – focusing their sales efforts on the items that bring the biggest commission. I hope your son excels in his new job, and maybe you can update us on how it is going in a later blog! At least financially.

Customer Service 100

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Make or Break Moments

DECEMBER 16, 2009

Lesson Learned: One way to create sales is to get people into the store. One person was behind the desk, I was no more than five feet away and talking to her when she picked up the phone and called a vendor, totally ignoring my presence. The marketing worked, I was there in person.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

FEBRUARY 16, 2010

So I call the local bookstore, The Learned Owl. “Good evening, thank you for calling the Learned Owl.&# And EVERY SINGLE TIME The Learned Owl has been there for me. “Mom, did I tell you I need to bring a copy of Treasure Island to school tomorrow? YOU ARE OPEN??? Sure they are small.

Learning 100

Learning Customer Service 2009 2008 100

Make or Break Moments

APRIL 30, 2010

you’ll learn how often you should participate. Time to make a commitment. In the audio explanation for Opportunities to L.I.N.C. In this final audio, you’ll make your commitment to what social media vehicle you’ll use and how often.

Social Media 100

Social Media Customer Service 2010 2009 100

Make or Break Moments

MARCH 11, 2010

The group learned that by sticking with their own comfortable way of communicating rather than trying to be sympathetic to other communication styles, they struggled to develop a relationship of trust and mutual respect.

Customer Service 100

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Make or Break Moments

APRIL 15, 2010

Groups are a great way to make connections, show off your expertise and learn from industry leaders. Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn.

Customer Service 100

Customer Service 2009 2010 Social Media 100

Make or Break Moments

AUGUST 9, 2010

When I learned of the diagnosis I went straight from the store to the hospital to give her a hug. It was Bekah’s personality that brought me back – sometimes daily – for one thing and another and a friendly conversation. Customers came in to ask of her progress.

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

DECEMBER 18, 2009

I am about to learn a new exercise called strangulation, but I take a deep breath. That is the problem. How do I get credit for it?&# “You can’t because you didn’t do the exercise.&# I decide to take a different tack.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 9, 2010

Tags: discounts , Levin Furniture , pricing , quality Julie-Ann said, Fantastic learning point for many businesses out there!

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Make or Break Moments

FEBRUARY 15, 2010

But oh, what I didn’t know then… As I look back on five years a few lessons come to mind and since this is a customer relationship blog – I’m going to talk about the one big lesson I’ve learned. Lesson Learned: There is such a thing as a “good fit.&# So I’m always learning.

Customer Service 100

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Make or Break Moments

FEBRUARY 1, 2010

The pleasantries we learned in Kindergarten still work well. Oh man am I ever guilty of this. Humor and sarcasm do not translate well. Keep it to the facts – questions and answers. End the conversation well. Please and Thank you are very appropriate. But the biggest thing to remember is STAY FOCUSED ON THE CUSTOMER.

Customer Service 100

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