Make or Break Moments

AUGUST 7, 2010

Here is a blurb from a blog written in 2005 about Treasuring your Customers written by Kirsten Osolind : August 7 marks “Treasure Your Customers Day.&# Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. But it certainly didn’t start there.

Customer Service 100

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Make or Break Moments

JULY 1, 2010

I was jumping up and down and they didn’t understand the magnitude of my joy), Chris is the owner of New Marketing Labs, his blog is ranked #3 in the world on the top 100 Marketing Blogs and he has over 140,000 people following him on Twitter.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

JANUARY 29, 2010

We shared resources and websites/blogs that we’d found of value like Nathan Kievman with Link Strategies Group and Frank Kern’s videos. In the end,we all commented about the wealth of information that had been shared and in particular, how some so experienced, were willing to share what they knew with those just starting out.

Learning 100

Learning Customer Service 2009 Social Media 100

Make or Break Moments

MARCH 17, 2010

Patton Imagine if we did four things differently: Provided the whys and wherefores of the task at hand with all of the information necessary or information about who they need to go to for more clarification Asked employees for their thoughts Listened with interest Then let them have at it!

Customer Service 100

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Make or Break Moments

FEBRUARY 2, 2010

Blogging – sharing my thoughts about customer service and learning from others about topics I’m interested in. He was just in Easter Island – the one place on earth I really want to go to and we conversed via the comments section of his blog WHILE HE WAS ON EASTER ISLAND. The Global Conversation. It doesn’t get cooler than that.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JANUARY 21, 2010

Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do business. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. So how do you tell your story?

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JUNE 21, 2010

They used that information to CHANGE what they did from year to year. Can we start a blog? Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. At the end of each summer camp week the kids had to rate the week – 1-10. But guess what? Change our hours?

Customer Service 100

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Make or Break Moments

JANUARY 4, 2010

As the confidence increases a wiser, more informed and perhaps cautious consumer is now looking for ways that banks can help them save and be more effective with their hard earned dollars. How are you sharing that information? What new things do your customers want to know? Where is it in on your website? Is it easy to find?

Customer Service 100

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Make or Break Moments

MAY 4, 2010

She provided lots of great information about using the meta tags in your website to drive SEO traffic and the importance of adding new content to your site daily. I’m expecting a digital version of the handouts from Wendy and Joe shortly and will update this post with that information. BTW – stop back.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

APRIL 14, 2010

For more information visit SA-consulting group. Tags: Almas Jiwani , Cleveland , collaborate , economic development trade summit , Elite Women around the world , make connections , Ohio , Tina Jesson Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

AUGUST 3, 2010

Tags: customers , happy customers , Scott Ginsberg Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 10, 2010

This can take any number of forms beyond the obvious such as prompt, informed attention by capable associates, the right products available when needed, etc. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

Tags: active listening , customers needs , individual customer , irate customers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

MAY 3, 2010

A friend of mine and I checked it out – taking a sip while reading the bottle information. Tags: first impression Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Interesting. The packaging is unique. The name is unpronouceable without instructions. LIKE NOTHING.

Customer Service 100

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Make or Break Moments

APRIL 14, 2010

Check out more I Hate My Customer stories at my new blog. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers! Do you have a story to share?

Customer Service 100

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Make or Break Moments

AUGUST 27, 2010

I don’t usually sell myself in this blog, but this is one time when I’d like to be available to a business owner interested in putting their customers FIRST in the process. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Call me 330-414-8792.

Customer Service 100

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Make or Break Moments

FEBRUARY 8, 2010

I’d be interested in your thoughts regarding the latest information. All the best, Dennis Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Today, however, pretty convincing evidence came out that they’ve known about the problem for some time.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 20, 2010

Tags: Age of Conversation 3 , Periodic Table of Social Media elements , Rick Liebling Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2010 2009 100

Make or Break Moments

JANUARY 13, 2010

Thanks for writing this blog! D Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I’m glad I did! I want to be known as the Mayor of Thanksgiving-ville! I’m making a special effort to be happier and show my gratitude to those around me this year. Take care.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 19, 2010

The following day – I discovered that he’d subscribed to my blog and commented here on my award receipt. He has kept me informed, showed that he wants to know more about my business and be actively involved, the quality of his work is impeccable and as a customer, I feel valued and supported. Cool beans.

Cover Letter 100

Cover Letter Customer Service 2010 2009 100

Make or Break Moments

JUNE 15, 2010

When we put customers first – we take the time to listen and ask questions to determine what they want and need and then we make recommendations based on that information. I hope your son excels in his new job, and maybe you can update us on how it is going in a later blog! He is doing pretty well with his sales.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 27, 2010

Tags: customer relationship speaker , Deborah Chaddock Brown Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Calendars 100

Calendars Customer Service 2009 2008 100

Make or Break Moments

JUNE 16, 2010

Tags: being right , keep customers happy , Perceptions Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 16, 2010

Thanks for reading and commenting on the blog! DCB Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. I graduated the same year as the band (different high school) but have been a huge fan since they got back together for their 30th reunion. Hope all is well.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 9, 2010

He enters the information in the computer and informs me that he’s further reduced the price of the chair by $35 and the ottoman by $30. $65! Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. No reason to – the price was on the chair.

Customer Service 100

Customer Service 2009 Purchasing 2008 100

Make or Break Moments

MAY 7, 2010

It all started when McLellan blogged about a similar collaborative book effort and Heaton wrote to him to suggest they get a few fellow bloggers to produce a marketing book in the same vain. McLellan and Heaton have used their blogs to promote each book’s crop of contributors.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

AUGUST 13, 2010

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 30, 2010

Here is the link to the audio instruction for completing the questionnaire. Next – let’s make sure we have all of our account information in a convenient location. We start by filling out a quick questionnaire.

Social Media 100

Social Media Customer Service 2009 2010 100

Make or Break Moments

JANUARY 19, 2010

Tags: General Foods International Coffee , mocha frappuccino , Starbucks , Weight Watchers Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Gifts 100

Gifts Customer Service 2009 2008 100

Make or Break Moments

MAY 24, 2010

Tags: doing it right , making it right , Mark Twain Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 19, 2010

Tags: customer relationship quiz , customer relationships , customer service Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 28, 2010

This isn’t a sales blog but certainly that sales conversation is all about make or break moments. Tags: building relationships , make or break moments , sales approach Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. And you are like – really?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 5, 2010

As more people are reviewing and contributing, the sheer mass of opinions will lead to a real-time stream of information, findable and viewable to all. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. Toyota Rebuilds Trust » makeorbreakmoments.com said, [.]

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

MAY 20, 2010

She offered 7 trends for small business owners (I wrote about them at Home Based business blog) but one of the trends seemed most valuable for my customer relationships audience. Those are the people that can view my AllWrite Ink website and this blog and others that I contribute to. Create a mobile version of your website.

Customer Service 100

Customer Service 2009 Social Media 2008 100

Make or Break Moments

MARCH 13, 2010

Tags: consistent name , customers find you , KnowEm Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JANUARY 7, 2010

Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative. BILLION a year ! “It all starts with a relationship.&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 20, 2010

Tags: building customer relationships , Johnny Bench , making a difference Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Customer Service 100

Customer Service 2009 2008 2010 100