Customers Rock!

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Announcing my first book: The Hidden Power of Your Customers

Customers Rock!

This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. style that you are familiar with here on this blog. Will you help me?

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The Importance of Customer Listening

Customers Rock!

blog post, and one that was very popular with my readers. Kevin Hillstrom of MineThatData shared his experiences with some major apparel companies: At Lands’ End, professionals had to help out in the warehouse, or on the phones, during the holiday season and during bad weather. Important to listen via all channels!).