Tips From T. Marie

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Surprise! Your Customer Service Ain’t All That.

Tips From T. Marie

A recent article on Small Business Trends explains that although you may believe you and your business are providing excellent customer service, chances are your customers/clients aren’t exactly on the same page. Obviously, as business owners we tend to be biased about the delivery of good customer service.

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Why Big Business Has Customer Service All Wrong (and how small businesses can take advantage of it)

Tips From T. Marie

I’m a stickler about customer service. I have experience serving and helping others, so when it comes time for me to be the customer I have high expectations. This morning I read Seth Godin’s latest blog post entitled, Please Go Away in which he talks about the way most big businesses deal with customer service.

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Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

So called experts claimed that blogging had died several years ago when Twitter and Facebook exploded in popularity. Blogs and other content marketing methods take their rightful place as king again in 2015. I’ll take it a step further and say that they also want real content on your blog or in your newsletters. It’s PERSONAL.

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What I Did This Summer: WordCamp Edition

Tips From T. Marie

That meant less time for blogging, which also means I missed sharing some pretty cool stuff with you. From the “ Be a Customer Service Superstar with Customized WP-Admin ” to “ Triple A Blogging: How to Blog like a Semi-Pro ” every presentation I attended offered me new things to learn.

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The One Thing You Should Never Do as a Business Owner

Tips From T. Marie

But before you write this blog post off as a sensationalized headline with fluff for filling, give me a few more minutes of your time. I purchased the managed WordPress hosting for my personal arts & crafts blog right along with my domain name. Of course, I’ve learned this lesson the way many of us do, the hard way.

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3 Lessons I Learned from Hulu Plus

Tips From T. Marie

It also has given me the opportunity to learn a couple of lessons about customer service. I’ve had Charter Cable and Internet for years, I’ve even blogged about them here before. a month Hulu Plus commitment prematurely. Lesson #1: Even long time clients can be lured away if the situation is right.

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What You Can Learn from @Charter about Social Media

Tips From T. Marie

But I’ve stayed with them because I’ve gotten some really great customer service…through Twitter. In fact, in the two and a half years I’ve had them I’ve had more technicians here than most people. Frustrating? Of course it is. Just last week I was having some major issues with my internet connection.