Customers Rock!
MAY 28, 2012
When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Thanks for chiming in on Customers Rock!, That’s the perspective many customer service experts have had toward social media-based customer service, or social CRM.
Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
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Customers Rock!
MARCH 30, 2010
The radio program is really an extension of this blog; you get to hear my voice as part of an hour-long conversation around the topics we all know and love here: customer experience, customer service, loyalty, marketing, and social media. I want to make sure everyone knows how POOR their customer service is!!
Customers Rock!
JANUARY 24, 2012
This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. Other costs are not quite as obvious.
Customers Rock!
FEBRUARY 4, 2010
I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. There has also been a lot of talk about the Social Customer and its importance. Service is the New Marketing. There are many types of communities: branded, customer-run, service-focused, etc.
Customers Rock!
OCTOBER 4, 2010
and Toby Bloomberg (Diva Marketing Blog). social media and customer loyalty, a very new topic at the time. Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. Customers Rock! Blog on Assistant Edge. We discussed.
Customers Rock!
AUGUST 28, 2010
Here is an unexpected example from Bounce fabric softener shared in Andy Nulman’s blog. Tags: Customer experience Customer service. Finally, one can always use the element of surprise to keep relationships fresh. Sometimes it is the little things that make all the difference. Photo credit: cookelma ).
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