Make or Break Moments

article thumbnail

Be Easy to Find: Use Your Name

Make or Break Moments

A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Your name and your picture are becoming more valuable than your company name ever could be. Your company name or your personal name? Your company name or your personal name? What did you find? The URL address?

article thumbnail

Reinvention: Key to Long Term Success

Make or Break Moments

Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company. Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. is celebrating their 35th year in business.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Does Your Website Content Build Relationships?

Make or Break Moments

Posted by Deborah Chaddock Brown on December 21, 2009 under Communication , Connecting Moments , Websites | Be the First to Comment One of the primary services of my company AllWrite Ink is providing content for websites that connects with the reader.

article thumbnail

You LOST Me At “Hello”

Make or Break Moments

Well, I represent a company that compiles memorabila for your loved ones.&# -pause – HYSTERICAL LAUGHTER. This isn’t a sales blog but certainly that sales conversation is all about make or break moments. The caller introduced himself as Dave Somebody. “Hi Dave, how can I help you?&# And you are like – really?

article thumbnail

Answering Your Phone: Is it You or Memorex?

Make or Break Moments

How do YOU feel when you call a company and are greeted by a machine that says “please listen carefully as our menu options have changed,&# and so on? For me the worst is the company that thinks it is really HIGH TECH and you are suppose to SPEAK your options. Is the first thought “Oh no, here we go again.&# Good stuff.

Phones 100
article thumbnail

The Potential Customer just Walked – How Much did it cost you.

Make or Break Moments

Further investigation from CustServ’s blog led me to the article from Genesys that shares the details of the customer service survey of 16 countries. My eye zeroed in on the key misses by companies. What causes customers to walk and take their business to the competition? In other words, “Treat my interactions as a conversation.”

article thumbnail

12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.