Customers Rock!
MAY 5, 2011
This book has actually been a long time in the making – not so much from the perspective of how long it took to write it (see The Story below) but from the perspective that I have had this book in mind since before I began this blog in December of 2006. In fact, one of the reasons I started Customers Rock!
Customers Rock!
JANUARY 24, 2012
This post is part of the Social ROI Blog Carnival at Think Customers: the 1to1 Media blog. Visit the blog carnival post “ Calculating the ROI of Social Media ” to check out the full list of posts from numerous well-known social media thought leaders. There are many ways to measure the success of social media at an organization.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Customers Rock!
FEBRUARY 4, 2010
I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. I wholeheartedly agree, and as you might imagine, I have a few quick thoughts on the subject which I will share below (inspired by some comments on left on Esteban Kolsky ’s post at the blog TheSocialCustomer ).
Customers Rock!
SEPTEMBER 27, 2010
Companies can best reach a customer when they are able to make meaningful connections with them, which means they must understand and meet that customer’s needs. These types of relationships can be built over time, with some effort from a company, and they do get results. This is a customer-focused approach.
Customers Rock!
APRIL 26, 2010
blog post, and one that was very popular with my readers. I was in Santa Barbara and had a chance to see how one company shares their customers’ voices. In one of my previous posts, I asked you what other companies do to listen to their customers. (Note: This post is a reprise of an earlier Customers Rock!
Customers Rock!
MAY 28, 2012
When not blogging, on Twitter, or on Facebook, she is marketing WikiThreads , her small business featuring Dallas t-shirts and logo embroidery. Consequently, many companies leave the task of social CRM to the marketers. But where does it fit? Today’s post is by Laurie Shook. Thanks for chiming in on Customers Rock!,
Customers Rock!
AUGUST 28, 2010
Many companies spend a lot of time and money on attracting new customers to their product or service. While those media may have their place in attracting prospects, they don’t help companies with their most valuable asset: their existing customer base. Thanks to @Foundora for bringing it back to my attention. An upsell offer.
Expert insights. Personalized for you.
100 
Let's personalize your content