Make or Break Moments

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Blogging to Connect with Customers

Make or Break Moments

Connecting Moments social media blogging communicating with customers connecting with customers Lisa BaroneThose that have begun the process of using social media, Facebook, Twitter, LinkedIn, etc. start by being driven by a desire to get their name out on the web. The [.].

Starting Over with a Customers First Approach

Make or Break Moments

If you have been following my blog, you know that I have had a little bit of a melt down over the last month. discouragement brought on by the realization that MOST businesses just don’t care about the customer. (by the way – if  you disagreee – please tell me why in the comments) [.].

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2011 16

Always Do Right

Make or Break Moments

This will gratify some people and astonish the rest.   – Mark Twain Mr. Twain had it right.  So who is gratified by our doing right? Customers!

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Age of Conversation 3 Author Spotlights

Make or Break Moments

You should.  In just a couple weeks the third installment of Age of Conversation hits the bookstores, Amazon and Kindle. Thanks Rick! 

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Do Your Employees Hate You?

Make or Break Moments

George S. wonder what impact that would have on our success and on the morale of our staff?

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Banks Change to a Customer-Focused Message

Make or Break Moments

Scandal, fear, anger, and a general loss of confidence from consumers have made banking a challenging field.  Marketers for banks understood the concern and changed their primary message to one of safety and soundness but in many cases that has begun to change. What I love about this is the fact that MARKETERS ARE LISTENING TO THEIR CONSUMERS.

Blogging to Connect with Customers

Make or Break Moments

Those that have begun the process of using social media, Facebook, Twitter, LinkedIn, etc.

Customer Service Blogs to check out

Make or Break Moments

And isn’t it fun to find new blogs to read? Glenn’s AllBusiness blog is one of my favorites, and it was a pleasure to receive a shout-out from him. Dennis Deborah Chaddock Brown said, Hi Guys – thanks for the visit. Mark, I have the same problem over at AllBusiness, you have to become a member to leave posts.

Build Customer Relationships with a Thank You

Make or Break Moments

We engage customers by listening to them, interacting with them, and then acting upon we learned. We say thank you by listening. Thank you.

Make or Break Moments Available on Kindle

Make or Break Moments

Reading your favorite blogs on Kindle? Want to set your blog up to be downloaded on Kindle?  Hopefully this is one of them. 

Make or Break Moments Recognized

Make or Break Moments

Thank you so much for this recognition. Shriram Ayyar said, Congratulations.

August 7th Treasure Your Customers day

Make or Break Moments

first learned about Treasure your Customer Day from Entrepreneur magazine in 2006.  But it certainly didn’t start there. 

Be Easy to Find: Use Your Name

Make or Break Moments

What did you find?  A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? The URL address?

Delight is Different Than Service

Make or Break Moments

While this nicely fits our managerial illusion of control, it also completely misses the point.  Think about the relationships you have in your life.

Is Customer Service Part of Your Business Process?

Make or Break Moments

You know what they are, right? But what about the customer service process? A few months ago a prospect called.  Sounds harsh?  Who signs our paycheck? 

Customers Have to Pay at Claire's

Make or Break Moments

The jewelry is fun and flirty and affordable.  Although it is amazing how quickly the bill can exceed $40! Sounds like a personal problem.

Answering Your Phone: Is it You or Memorex?

Make or Break Moments

How many times do they get it wrong?  My blood pressure begins to rise and I haven’t even started the process of getting my questions answered.

Mocha Joe's Builds Customer Relationships One Cup of Coffee At a Time

Make or Break Moments

and I decided it would be fun to have a meet up with other bloggers in the area.  The one constant? The location. And we aren’t exactly quiet. 

Hand Written Thank You Note – A Big Mistake

Make or Break Moments

thank you letter? birthday message? You’d be surprised how far it goes. Problem? The idea was a good one.  The execution? Not so much.

What Do Customers Mean to You?

Make or Break Moments

How would you finish the sentence?

Marketing with Honesty to Build Customer Relationships

Make or Break Moments

Sheila interviewed myself and Sherre DeMao – founder of SLD Unlimted Marketing/PR, Inc. The customer must come first.

Is There a Difference Between Customer Service and Customer.

Make or Break Moments

Susan Garvey   had this to say: Actually knowing and ensuring each customer receives the type of service they want, not what we THINK they want.

Individuals Make the Business

Make or Break Moments

We didn’t grow up together. Our kids weren’t in soccer together. We didn’t work at the same place. We were part of her family.

UPS 2

You LOST Me At “Hello”

Make or Break Moments

This isn’t a sales blog but certainly that sales conversation is all about make or break moments.  Is this a prank? He continues. pause.

Put Customers Before Profits

Make or Break Moments

But it isn’t easy. We like to think we put the customer first in all we do, but the need for sales and profitability tends to get in the way.

105 Ways to Put Customers First » Make or Break Moments

Make or Break Moments

You often have to put their needs ahead of yours. It is also true with our customers. Buy your copy of 105 Ways to Put Customers First today.

Giving Back – Share the Benefits

Make or Break Moments

learned a great deal from her regarding social media marketing, organizing my time better and walked away with a lot of tools. Absolutely.  Would I???? 

Set Yourself Apart from the Competition » Make or Break Moments

Make or Break Moments

The following day – I discovered that he’d subscribed to my blog and commented here on my award receipt. Shriram joined my team.

Transaction or Lifelong Relationship?

Make or Break Moments

Have you ever been in sales? Or operations? It is the 16th and you are fast approaching the end of the month.  Will you make your quota?

Reinvention: Key to Long Term Success

Make or Break Moments

is celebrating their 35th year in business. Maybe that doesn’t seem like a lot of years for some businesses but they are a computer company.

Lebron James – Lesson in Make or Break Moments

Make or Break Moments

Let me start by saying that I’m not a basketball fan. Last week after an hour long (longest hour in the history of television?)

Building Customer Relationships – New LinkedIn Group

Make or Break Moments

love the lively discussions that happen on LinkedIn in the various groups. It is all about that experience. But what about AFTER the sale? Big mistake!

Just Say YES – Guide to Building Customer Relationships

Make or Break Moments

favorite customer of mine called last week and asked if we could meet for an hour. But her motto is to “just say yes and figure it out later.&#

Deborah Chaddock Brown Speaking Calendar

Make or Break Moments

And yep – it is still free.  Hope to see you at a speaking event.  Interested to learn more about what I gab about? 

Can Social Media Build Relationships?

Make or Break Moments

His question: Does Social Media Weaken Relationships ? The comments are interesting – some that agree and some that don’t.  Interesting.

Shining the Spotlight on Hidden Agendas

Make or Break Moments

It is fun television. The most dramatic rose ceremony ever may be a little hokie but it is what it sets out to be. The same is true with our customers.

Is Customer Service a Tactic or a Strategy?

Make or Break Moments

Like when you are driving 65 miles per hour are you on a turnpike, a thruway or a highway? Or a neighborhood road with the cops fast approaching.

What Are You Doing Differently?

Make or Break Moments

Can we start a blog? The longest day of the year. They used that information to CHANGE what they did from year to year. But guess what?

I Know That I'm Nothing But….

Make or Break Moments

Alan Jones, dean emeritus, Grace Cathedral, San Francisco. So what does that mean for our customers?  Or for our employees?  Or our boss? think so.

Being Right Doesn't Win Friends and Influence Customers

Make or Break Moments

But that apparently doesn’t matter as I’m watching him pack his suitcase. He has decided to move out. And our sons.