Make or Break Moments

article thumbnail

Kindle: The Backward Approach to Customers

Make or Break Moments

The article is about the incredible sales of the Kindle. The article is about the incredible sales of the Kindle. Of course, almost a year later, the Kindle isn’t new news but there was a statement in the article that was important enough for me to circle it and save: “There are two ways to extend a business.

2009 100
article thumbnail

Can Social Media Build Relationships?

Make or Break Moments

Posted by Deborah Chaddock Brown on June 12, 2010 under Connecting Moments , social media | Be the First to Comment Yesterday on LinkedIn I found a question started by Pete Radke spurred on by an article he read. His question: Does Social Media Weaken Relationships ? All one way “look at me and buy from me&# posts.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

USAA Customer-First Approach to Business » Make or Break Moments

Make or Break Moments

I was especially intrigued by what the article refers to it as their Secret Sauce. They address their customers by their military title. They have created a company that puts the specific needs of their customers first.

article thumbnail

12 Customer Service Lessons

Make or Break Moments

Although I don’t believe there were any huge new “ah ha&# moments, the list is a good one that focuses on the importance and value of building relationships with customers.

article thumbnail

Is Customer Service Part of Your Business Process?

Make or Break Moments

Posted by Deborah Chaddock Brown on August 27, 2010 under Customer Moments | 2 Comments to Read I am working on writing a series of articles for a customer on the importance of developing and documenting business systems. You know what they are, right? Call me 330-414-8792.

article thumbnail

What Do Customers Mean to You?

Make or Break Moments

SUBSCRIBE home Bio Products Speaker for Hire Speaking Calendar Testimonials Monthly e-News Blogroll AllBusiness Customer Service Articles Alltop Customer Service AllWrite Ink Articles by DCB Church of the Customer Customer Care Institute Customer Experience Crossroads Customer Service Articles Customer Service Point Marketing 4 Business Open Forum (..)

article thumbnail

Customer Service Still Number One

Make or Break Moments

The monthly report from E-zine Articles just arrived in my email. Once again – the number one article for the month is one I wrote a few years ago entitled How Do You Define Customer Service. I wrote the article before the economy took a turn for the interesting, when companies were still staffed and [.].