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TikTok Is Here to Stay—Is Your Brand Ready?

Success

It’s even made headlines for the sheer number of people who log into the app to pick up career advice from professionals and various job consulting agencies, with many acing interviews and landing their dream jobs. One platform she recommends companies cut back on is Twitter. Bringing your Business to Social Media. Find Your Platform.

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Customer Service Hell

Catch Friday

I got instead a reminder of real customer service hell a computer answerphone instead of a human voice - do you know what I mean? Catch Friday Media is an online marketing agency, which writes press releases for you. Do follow us on twitter @catchfriday and do look at our website. flipping heck!

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How not to act when customer service fails miserably

Service Untitled

This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?

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A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Customer service continues to center on good client communication

Service Untitled

The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service? Whether we.

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Finding a real person when contacting customer service

Service Untitled

Now that I’ve had some time and advice on how to fight one’s way through the telephone robotic customer service conundrum, I can always refer to Get2Human.com, GetHuman.com, or Fonolo.com. Use Facebook and Twitter to fight back. Don’t be rude once you get a live person.

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Measuring the Impact of Social Media

Customers Rock!

Other metrics tie directly back to the bottom line (ex: value of sales coming directly from Twitter). Dell is one of the most commonly cited examples of this from their Twitter Dell Outlet account. Some of these metrics are often focused only on tactical results (ex: number of followers or fans). Other costs are not quite as obvious.