We are going to be announcing the semi-finalists on August 15th, 2012 ,  at the CRM Evolution Conference in New York which is the primary CRM conference. Small Business Trends:  I am really excited about CRM Idol 2012.  This interview has been edited for publication. You can also see more interviews in our interview series. MORE >>

InterviewsTune in as he joins Brent Leary for an in-depth discussion on the concept. * * * * *. Small Business Trends: You’re the Director of Global Social Media for CitiBank and you also wrote a book, “At Your Service.” Can you tell us a little bit about yourself? view myself as a simple customer service guy. Frank Eliason: No. paid the $75. MORE >>

This interview is part of our One on One series of conversations with some of the most thought-provoking entrepreneurs, authors and experts in business today. This interview has been edited for publication. To hear audio of the full interview, click the right arrow on the gray player below. Interviews MORE >>

This interview is part of our One on One series of conversations with some of the most thought-provoking entrepreneurs, authors and experts in business today. This interview has been edited for publication. To hear audio of the full interview, click the right arrow on the gray player below. InterviewsSeries sponsor]. MORE >>

Interview Skills by Alex Freund Career Transition Coaching Individual Career Counseling Mature job seekersTo start with, here are some statistics: Only 28% of workers 55 and older find jobs within one year versus 71% of those aged 25 to 35, reports Career Builder. 48% of workers 55 and older found positions at [.]. MORE >>