Customers Rock!

JANUARY 10, 2012

I predict this will be a big focus for social media in 2012. Mayor Booker has continued to reach out via social media and has recently launched a new program, using Twitter and Facebook, to encourage Newark citizens to become more fit in 2012. Making a Difference in 2012. How can this be effectively done? No, really.

Social Media 100

Social Media 2012 Twitter Agencies 100

Customers Rock!

JANUARY 24, 2012

As we move into 2012, I fully believe this will be the year that executives begin asking the difficult questions to their social media teams, including what kind of returns they are getting on their social media investment. They believe that it is there, and they keep looking for it even though it eludes them.

Social Media 100

Social Media Verizon Customer Service 2012 100

Customers Rock!

MAY 10, 2012

I recently attended the 2012 Lithium Network Conference (LiNC for short) in San Francisco to hear about the latest and greatest from Lithium Technologies as well as from thought leaders such as Brian Solis , photo left, who shared about Digital Darwinism from his new book The End of Business as Usual.

Verizon 100

Verizon Social Media Customer Service 2012 100