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8 Ways to Lose in Business

Success

Of course, there are some wonderful consultants out there who add value to our businesses—the key word above is totally. Remember that the customer is king. The following customer service truths were compiled from various studies: Poor service is the No. 2 reason companies lose business.

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How to improve customer service in the digital world

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Wachovia turned into Wells Fargo in March 2011. They also promised to have more in-house personnel to assist customers and to become more efficient. So how can Wells Fargo and other institutions or businesses become more customer service friendly? Train customer service agents better. photo by: prayitno.

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Google enters into customer service industry with Trusted Stores Program

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Critics are saying that Google has entered into the customer service arena which in the past directly contradicts their automated tech abilities and less than stellar customer-centric talents. Bringing more customer service strategies to traditional shopping stores My son was raised using the Internet and whenever we.

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Back to the basics for customer service

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Is it really poor customer service or do we as consumers expect too much? When I first graduated from college, and of course I was poor, I purchased what to me was a very expensive white shirt with navy blue trim from Macy’s. I’m looking forward to a great year of customer service.

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How to survive customer service blunders in the world of social media

Service Untitled

Jeff Woodland, a blog writer for Genesys recently equated himself to having been a “social vampire” in his customer service dissatisfaction with his Internet provider and contends a business’ reputation can be greatly harmed via Facebook, Twitter, and company forums. Will customers lie? The conversion.

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Are mobile devices serving customers properly?

Service Untitled

Before I leave my house in the morning, I grab my car keys, purse and of course, my smartphone. million of these in the fourth quarter of 2011. Possibly Related Posts: A difference of perception when dealing with customers Maybe it’s just a coincidence associated with moving that brings. AT&T sold 9.4