Customers Rock!

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Focus on Customer Service in 2010 (Finally?)

Customers Rock!

2010 may just be the year that companies start to focus on their customers and serving them well. I am hearing more and more that “Customer Service is the New Marketing&# from smart folks in the social media space (including in the above post from Frank Eliason ). Those who are not will fall behind in 2010.

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Tweets Not All Sweet on Black Friday

Customers Rock!

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. I spoke with Geoff Galat, VP of Worldwide Marketing for Tealeaf, to learn more about the social media report they conducted.

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The Latest at Customers Rock!

Customers Rock!

social media and customer loyalty, a very new topic at the time. Fast forward two years to 2010. Much has changed in the world of social media, and customer loyalty/customer service is just now being discussed as a social media goal. , Tony Hsieh (CEO of Zappos), Brian Solis (author of Engage!),

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