Customers Rock!

OCTOBER 26, 2010

This is the 5th year of the Blogfest (4th year participating for me – now with 34 other bloggers in 2010), and we use this opportunity to focus on the customer experience in one of the “forgotten&# spaces, bathrooms! Here is the list of all the participating Bathroom Blogfest 2010 bloggers!

2010 100

2010 Restaurants AT&T UPS 100

Customers Rock!

JANUARY 18, 2010

2010 may just be the year that companies start to focus on their customers and serving them well. Those who are not will fall behind in 2010. In my opinion, all the signs are pointing in the right direction for a focus on great customer service, and with it a rockin’ customer experience in 2010. This may be it.

Customer Service 100

Customer Service 2010 Social Media Credit Card 100

Customers Rock!

OCTOBER 4, 2010

Fast forward two years to 2010. , Tony Hsieh (CEO of Zappos), Brian Solis (author of Engage!), and Toby Bloomberg (Diva Marketing Blog). We discussed. social media and customer loyalty, a very new topic at the time.

Verizon 100

Verizon Social Media Customer Service 2010 100

Customers Rock!

DECEMBER 6, 2010

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites.

Social Media 100

Social Media Holidays Twitter Purchasing 100