Make or Break Moments

MARCH 17, 2010

In the book 30 Reasons Employees Hate Their Managers by Bruce Katcher I found that a number of the reasons employees hate their boss has to do with communication.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

OCTOBER 4, 2009

.© Copyright Patricia Robb 2010 4 October, 2009 Confessions of a Micro-Manager Who would want to work for a micro-manager? Here are some reasons I think managers can get possessive: Im not sure I can trust you. A manager has to have confidence that you know how to do your job. I never wanted to be a manager.

Management 100

Management Time Zones IAAP International 100

Make or Break Moments

FEBRUARY 8, 2010

Do you have a crisis management plan for your organization? Tags: crisis management , real time reviews , Toyota restoring trust Dennis Snow said, Deborah, Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation. Communication is key.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 2, 2010

Our senior managers seldom interact with customers. So how do you ensure that every department and manager put the customers first when hiring, marketing and measuring? Do managers and executives regularly interact with customers? We do not track customer complaints in order to identify trends. with front line employees?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JULY 20, 2010

A great gift for a new business owner or store manager, Put Customers First is just $9.95. A great value when you consider the financial benefit of repeat business. Consider this quote: “Companies spend 6 to 10 times more to acquire new customers than they do to retain existing customers.

Customer Service 100

Customer Service 2009 2010 2008 100

The Small Business Blog

MAY 16, 2010

WinWeb – Your Office Online Simply the best way to manage your small business! Use a specific business calendar to keep a reminder of your schedule. Use WinWeb ’s Online Calendar and Online Document Store to cut down on physical waste. External Links External Links SynergyOne.co.uk Be ruthless with your filing.

2007 100

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Make or Break Moments

MARCH 15, 2010

Just like the One Minute Manager and Who Moved My Cheese , the book is set up in a story format to share the great insights of the author. Sales fell, but due to our fame, management believed they could simply ride out the bad time. ’s new book Peaks and Valleys. ’s new book Peaks and Valleys.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 14, 2010

Today, I am a Quality Systems Manager and still love getting that “aha moment&# with both internal and external customers! It was my first real “aha moment&# with a customer that I didn’t like. I think that many difficult customers have had poor service in the past. Dazzle them and they may surprise you!

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JANUARY 1, 2010

How will you manage the resolutions you’ve established for this new year? What will your three words be? If customer communication or social media is on your list, I hope you’ll give me a call. I can help. 330-414-8792.

2010 100

2010 2009 Customer Service 2008 100

Make or Break Moments

FEBRUARY 22, 2010

Some blame the economy or a lack of training or a lack of motivation or hiring the wrong people or bottom line management but the general consensus is that there is a growing problem with the attitude of our nation’s employees and how they treat customers. The discussions have talked more about the root of the problem.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

AUGUST 29, 2009

© Copyright Patricia Robb 2010 29 August, 2009 Managing your Bosss Inbox Nowadays our bosses are busy almost 24/7 and in order to cope they need our help managing their e-mail account. If there are any deadlines or appointments, put them in your boss’s calendar or task list with appropriate reminders. Happy trolling!

Management 100

Management Time Zones IAAP International 100

Make or Break Moments

JANUARY 4, 2010

In a recent article in Advertising Age entitled Banks Turn Message Back to What Consumers Want , reporter Beth Snyder Bulik spotlights the fact that banks are listening the consumers and changing their message to one that includes the answer to ‘how can you help me manage my finances?&#

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

DECEMBER 25, 2009

But we still manage to create MAGIC together. Remember when your business was young and you had that same sense of excitement and innocence about the possibilities? Well, I don’t know about you – but my kids are no longer those young innocents believing in all the secrets and excitement of Santa. Our customers feel the same way.

Customer Service 100

Customer Service 2009 2008 2010 100

Laughing all the Way to Work

JULY 9, 2008

Organizing someone else’s calendar can be challenging. In other words, you will probably not be able to speak to the person, but you have to communicate to them in some way that you have updated their calendar. It involves an understanding that you have to look ahead and see what is in the calendar.

Calendars 100

Calendars 2008 Filing Confidence 100

Make or Break Moments

FEBRUARY 23, 2010

We are working on a project together and it was the first time I’d visited his shop. Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs I was pleased to walk into an inviting waiting area; warm, clean, comfortable.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

APRIL 15, 2010

Mashable offers several tips for effectivley management your group. Join a Group Posted by Deborah Chaddock Brown on April 15, 2010 under Connecting Moments , social media | Be the First to Comment If I were a betting woman I would say that you have joined LinkedIn.

Customer Service 100

Customer Service Social Media 2009 2010 100

Make or Break Moments

JANUARY 5, 2010

you have a crisis management plan for your organization? Please share. Toyota Rebuilds Trust » makeorbreakmoments.com said, [.] With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [.]

2010 100

2010 Customer Service 2009 2008 100

Make or Break Moments

MARCH 17, 2010

It started with a bad experience and when he called to complain and went up the chain of command he had his first encounter with John Fleming.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

AUGUST 9, 2010

Oh, management might have felt she talked to customers too long, but it was her friendship and genuine interest that kept us coming back between 8-4pm Monday-Friday. That’s where we met – at register 5. Bekah greeted every customer with more than just a smile and a warm hello – she KNEW her customers. Week after week.

Customer Service 100

Customer Service 2010 2009 2008 100

Make or Break Moments

JUNE 30, 2010

If you remember your employees are thinking about themselves - might that change how you manage and respond to their opportunities for improvement?

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

JUNE 28, 2010

Several years ago I was a field manager with Pearle Vision in New England. How many managers are out there beating their dented heads against the wall when all along the answer is right there in front of them…at Sam’s Club! When I was a kid I would pretend they were cigarettes (hey it was before the Surgeon General).

Customer Service 100

Customer Service 2009 2008 2010 100

Professional Assistant Blog

AUGUST 28, 2008

Home About Me Advertise Clock In The Right Time Zone: Booking Meetings in Microsoft Outlook By The Professional Assistant on Thursday, August 28, 2008 Filed Under: Meetings , MS-Outlook , Organize , Productivity , Travel D o you need to book meetings for your manager(s), but most meetings are all over the country or even internationally?

Microsoft Outlook 100

Microsoft Outlook Time Zones 2008 Cubicle 100

Make or Break Moments

JANUARY 29, 2010

Tags: Drew McLellan , Events Bot , follow up , online events management , silence is deadly Add A Comment home top Site Information © 2010 Make or Break Moments Ministry Free Theme by eGrace Creative.

Social Media 100

Social Media Customer Service 2009 2008 100

Make or Break Moments

JUNE 15, 2010

As a new store manager at Pearle Vision, I was familiar with that selling tactic and didn’t approve, however, I did believe in rewarding my associates. What the customer wanted was irrelevant. So each month I created a contest – the person selling the most of the “product of the month&# received dinner for two on me.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MAY 11, 2010

When I worked for Pearle Vision, I started as a store manager. You are so right – we spend so much time and training on that initial interaction – IMPORTANT THOUGH IT IS -but forget about the ongoing part. When we dispensed the glasses we would invite the customer to come back for free adjustments. So few people do that.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

DECEMBER 13, 2008

Saturday, December 13, 2008 at 9:55 am // By: ktcosmos // Category: Life of the Virtual Assistant There’s a clipboard on my desk (pictured beneath my furry assistant at right) that is more valuable than any tech tool in my office. Though it is all calendared, this where I prioritize an actual day’s activities.

2004 100

2004 2008 Calendars Resume 100

BMT Office Administration

NOVEMBER 15, 2022

If so, it’s time to introduce yourself to the ever-growing world of cloud-based project management software. In fact, as of 2022, 77% of all high-performing teams use project management software. Portfolio management. Task management. Workflow management. Team management. Collaboration. Ease of use.

Project Management 64

Project Management Management Collaborate Google Docs 64

BMT Office Administration

NOVEMBER 30, 2022

Not only that, but keeping up with dozens of email threads is a remarkably inefficient way to handle task management, not to mention that it’s a huge hassle. That’s why cloud-based project management software programs have become so widespread over the past few years. Yet, how do you know which one is right for your needs? What’s that?

Project Management 59

Project Management Management Calendars Collaborate 59

Laughing all the Way to Work

SEPTEMBER 19, 2008

© Copyright Patricia Robb 2010 19 September, 2008 Using a Bring-Forward System to Help Organize Your Boss Of all the articles I have written, the one I wrote on the bring-forward system by far gets the most views. Looking ahead on your bosss calendar will be important so that you can put the appropriate information in the folder.

Time Zones 100

Time Zones 2008 IAAP Calendars 100

The Small Business Blog

OCTOBER 31, 2007

WinWeb – Your Office Online Simply the best way to manage your small business! Look at you calendar and write next to each meeting how long it should take and stick too it. Penny Pullan Said on January 21st, 2008 at 11:21 am I agree with you that meetings are often far too long. External Links External Links SynergyOne.co.uk

2007 100

2007 2008 2006 2009 100

Laughing all the Way to Work

APRIL 5, 2010

That makes it difficult when I am supposed to be organizing his calendar, but since I am responsible to organize his time and in spite of my frustration, I have to make it work. So what can you do when your boss is ruining your perfectly scheduled calendar? Internal meetings can usually be changed more easily so start there.

Time Zones 100

Time Zones IAAP 2010 International 100

Loosely Speaking

JANUARY 13, 2009

Social networking became the trendiest way to stay connected in 2008. As a result, clients in many industries are seeking VAs with proven expertise to manage their social media presence. As a hot new niche market, it’s natural that training programs have sprung up for VAs who want to offer this service. Here’s Your F.A.Q.

Networking 100

Networking Social Media 2009 Twitter 100

The Small Business Blog

NOVEMBER 17, 2009

WinWeb – Your Office Online Simply the best way to manage your small business! To orchestrate this approach, you have to have a carefully monitored calendar to get your timings right. External Links External Links SynergyOne.co.uk Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk

Suppliers 100

Suppliers 2009 2007 2008 100

Ian's Messy Desk

OCTOBER 11, 2010

Unfortunately, our calendars and to-do lists often get in the way of common sense. psychologytoday.com) How to be Content in Your Life (socyberty.com) Related Posts: Renewal: Tips for Life Changes There’s More to Productivity Than Time Management How to Change Your Life The Simple Life Did you enjoy this post?

Mentoring 100

Mentoring 2010 Health Ergonomics 100

Laughing all the Way to Work

NOVEMBER 8, 2009

Secure the date and time in his or her calendar, taking into consideration travel time if outside the office. State the purpose of the meeting in the calendar appointment as well as who will be at the meeting (i.e. Enter it in calendar. ► August (4) Managing your Boss's Inbox Nice ways to say, "Hurry up!"

Time Zones 100

Time Zones IAAP International Calendars 100

Laughing all the Way to Work

OCTOBER 10, 2008

© Copyright Patricia Robb 2010 10 October, 2008 Working for the Disorganized. If that is not happening, schedule yourself in their calendar. Keep up to date on their calendar and look ahead to see what is coming up and what your boss might need to prepare for that. Lets enjoy our day together.© 5, 2010 at 12 p.m.

Time Zones 100

Time Zones IAAP 2008 International 100

Laughing all the Way to Work

JUNE 14, 2009

My favourite to-do list is a calendar timeline so I can see at a glance where I am at and what I need to do to get there. It is simply using an on-line calendar with space on each day to enter what needs to be done. To generate a calendar in Word 2007, click on the Office Button (in the top left-hand corner). No surprises!

Agenda 100

Agenda Time Zones IAAP Calendars 100