Make or Break Moments

SEPTEMBER 3, 2010

It doesn’t sound like this is a location edict, but more of a companywide policy. Claire’s isn’t wearing the customer’s shoes – I would suggest they spend a minute viewing their new policy from the customer’s perspective. Sounds like a personal problem.

Credit Card 100

Credit Card Customer Service 2009 2008 100

Make or Break Moments

JANUARY 5, 2010

Like snowflakes, each customer’s needs are different and we have to be open and aware by using our active listening skills to learn about their unique circumstance.

Customer Service 100

Customer Service 2009 2010 2008 100

Make or Break Moments

AUGUST 25, 2010

What policies or procedures do you have in place for telephone answering? This article ( [link] ) further delves into the need for companies to make their client interactions personal. Deborah Chaddock Brown said, Julie-Ann, thanks for the comment and the link to the article. I enjoyed reading the article. Good stuff.

Phones 100

Phones Customer Service 2009 2008 100

Make or Break Moments

AUGUST 2, 2010

Our policies and procedures were designed with the organization’s needs in mind, not the customer’s. Our monitoring of incoming customer emails is delegated to low level employees. We do not track customer complaints in order to identify trends. Our senior managers seldom interact with customers.

Customer Service 100

Customer Service 2009 2008 2010 100

Make or Break Moments

MARCH 17, 2010

He thought – doesn’t see she the twisted thinking of calling when there is a “do not disturb&# sign? “That’s our policy,&# she told him. He called John. “Yes, she’s right.&#

Customer Service 100

Customer Service 2009 2008 2010 100

The Small Business Blog

MARCH 7, 2010

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. Include policies on issues such as discrimination & discipline so that your position is clear and in writing. After reading.

2007 100

2007 2008 2006 2009 100

Make or Break Moments

DECEMBER 18, 2009

How often do we follow the rules and policies to a tee and make our customers suffer the consequences? I am not happy that I paid EXTRA for this computer support and I definitely don’t feel like I experienced good customer service. I limped out of there bordering between anger and tears over a stupid exercise.

Customer Service 100

Customer Service 2009 2008 2010 100

Loosely Speaking

OCTOBER 27, 2008

Monday, October 27, 2008 at 9:03 am // By: ktcosmos // Category: Blogging Successful and Outstanding Blogger, that is! Liz Strauss , the original SOB is hosting her blog’s 3rd birthday party tomorrow, October 28, 2008. Offer a great feature, post, idea, or an article that will shed new light for the blogosphere.

2004 100

2004 2008 Calendars Copyright 100

Ian's Messy Desk

JULY 16, 2010

I have one more tip that I’ve had to learn the hard way: Tell stories – People don’t want to sit through a dry recitation of facts, statistics, policy, etc. Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. Learn to tell stories.

PowerPoint 100

PowerPoint Google Docs Ergonomics Health 100

Ian's Messy Desk

JULY 21, 2010

Related articles by Zemanta Time Management (teabreak.pk) Time Management Solutions – How to Discourage Tardiness (1-2-3getorganized.blogspot.com) Getting Things Done: Time Management 5 (personalorganizing.about.com) Related Posts: Productivity Links Improve Your Life with Time Management Why do we need time management?

Management 100

Management 2008 Ergonomics Health 100

Ian's Messy Desk

JUNE 15, 2010

We need family-friendly policies for all workers and more community resources and supports for seniors. We need governments and public policies that support leisure and culture activities and venues – ensuring that equity and inclusion are overarching principles in our approach.” Comments No comments yet.

2005 100

2005 2001 2004 2006 100

Ian's Messy Desk

SEPTEMBER 17, 2010

Related articles by Zemanta The Informative Speech (brighthub.com) The Persuasive Speech (brighthub.com) Essence of a Perfect Presentation (socyberty.com) Related Posts: 4 Ways to Give a Speech Advent Devotional The FAQ’s of Public Speaking Communication Did you enjoy this post? .&# I would be happy to take any questions at this time.&#

2008 100

2008 Ergonomics Health Holidays 100

Ian's Messy Desk

SEPTEMBER 27, 2010

The following is an excerpt from the book The Milkshake Moment: Overcoming Stupid Systems, Pointless Policies and Muddled Management to Realize Real Growth by Steven S. April 2008;$19.95US/$21.99CAN; 978-0-470-25746-3 Copyright © 2008 Steven S. Related articles by Zemanta Why does transparency matter?

Policies 100

Policies 2008 AT&T Copyright 100

Ian's Messy Desk

MAY 21, 2010

Related articles by Zemanta How to make a bridal speech (bridalwave.tv) Related Posts: 9 Key Steps for Preparing a Speech Top 5 Posts for February 2008 4 Basic Types of Speeches Communication Did you enjoy this post? Perhaps you’re more comfortable with inspiration quotes or stories; use those instead.

Ergonomics 100

Ergonomics Health 2010 2007 100

Laughing all the Way to Work

JANUARY 11, 2008

Networkworld posted an article called Never mind the b t, swearing at work is a good thing , 1 suggesting that swearing in the workplace is good for our working relationships and can help to relieve stress. 1 Networkworld.com, [link] , (accessed January 11, 2008) 2 New York Times, [link] , (accessed January 11, 1008).

Stress 100

Stress 2008 Policies Environment 100

The Small Business Blog

APRIL 21, 2008

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. One I would add would be to blog as we. www.adrianswinscoe.com Jason Vickers Great list – my personal favorite is #3.

2008 100

2008 2007 2009 2006 100

Small Business Labs

FEBRUARY 4, 2011

Supporting Obama Care is the Main Street Alliance , which interestingly enough is described in the article as "an organization founded in 2008 that focuses on supporting the health-care law."  "  Generally it's described as a small business trade association.

Health 100

Health 2008 Policies 100

The Small Business Blog

MAY 13, 2010

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. And as a more general comment on the main article – I totally agree. One I would add would be to blog as we. After reading.

2010 100

2010 2007 2008 2006 100

Ian's Messy Desk

MAY 24, 2010

Some of the commonly held myths and the corresponding reality checks are as follows: Family-Friendly policies are soft HR issues, mainly for women. Many companies offer their work-life balance policies to employees at all levels. Participation in family-friendly policies is a career-limiting move. Management will lose control.

Policies 100

Policies Health 2010 Telecommuting 100

Ian's Messy Desk

JULY 6, 2010

For example, my work can be categorized into these core groups: (1) writing (articles, my upcoming book) (2) coaching (3) workshop development (4) business development (5) administrative. Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.

Management 100

Management Ergonomics Health 2010 100

Ian's Messy Desk

SEPTEMBER 8, 2010

Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. Hang on to only what you know you’ll need. Sort papers, mail, memos, etc., as they come in. Don’t allow things to pile up. Comments Hey, awesome tips!

Filing 100

Filing Ergonomics Health 2010 100

Ian's Messy Desk

NOVEMBER 15, 2010

There is a good article on Ergonomic s, as it relates to safe computer use, from the Mechanical Engineering Department at U.C. Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. Find the one that works best for you.

Ergonomics 100

Ergonomics Keyboards 2001 Health 100

The Small Business Blog

NOVEMBER 9, 2009

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. One I would add would be to blog as we. www.adrianswinscoe.com Jason Vickers Great list – my personal favorite is #3.

2009 100

2009 UPS 2007 2008 100

Small Business Labs

JUNE 23, 2010

Defining Small Business Innovation 2010 Top 10 Small Business Trends Intuit Future of Small Business Resources The Changing Face of Entrepreneurs The Connected World of Entrepreneurs Disclosure Policy Emergent Research works with corporate, government and non-profit clients.   There are only 1051 licensed slaughterhouses in the U.S. 

2010 100

2010 2002 Retirement 2020 100

Loosely Speaking

OCTOBER 8, 2008

Home VA Training VA FAQ Podcast Featured Events for Bloggers & VAs Reasons why work slowdowns can be good Wednesday, October 8, 2008 at 11:12 am // By: ktcosmos // Category: Life of the Virtual Assistant My DH had his first-ever no work day in 35 years as a Land Surveyor. Not that he has never taken a day off. Loosely Speaking�A

2008 100

2008 2004 Social Media Phones 100

Professional Assistant Blog

FEBRUARY 20, 2008

Home About Me Advertise The E-tiquette of E-mail By The Professional Assistant on Wednesday, February 20, 2008 Filed Under: Client Service , MS-Outlook E ditor’s note: This is a guest post by Patricia Robb of Laughing all the Way to Work: The Ultimate Secretarial Survival Blog. Jane Watson of J. Who are you?

2008 100

2008 2007 Cubicle Fax 100

Ian's Messy Desk

JUNE 28, 2010

For further reading: The 10 Commandments of Email 3 Tips for Writing Business Email 4 Tips for Basic E-mail Management Related articles by Zemanta E-mail ettiquette–Jasmine’s Tech Dos & Don’ts (reviews.cnet.com) Guide to Ensuring Good Communication in Projects (business-project-management.suite101.com)

Ergonomics 100

Ergonomics Email Health Forms 100

Loosely Speaking

DECEMBER 13, 2008

Saturday, December 13, 2008 at 9:55 am // By: ktcosmos // Category: Life of the Virtual Assistant There’s a clipboard on my desk (pictured beneath my furry assistant at right) that is more valuable than any tech tool in my office. Comment: 1 One Comment Pages tagged "dazed" Pingback // December 15th, 2008 // 9:06 am [.]

2004 100

2004 2008 Calendars Resume 100

Ian's Messy Desk

OCTOBER 11, 2010

Related articles Happiness, Excellence and Boundaries: A Framework for Leaders (Part 1 of 3) (edbatista.com) The burden of bliss: Does our obsession with happiness bring us closer to it? Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader.

Mentoring 100

Mentoring 2010 Health Ergonomics 100

Ian's Messy Desk

JULY 5, 2010

Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. If you want to energize your drive to greatness, bring others along with you. Have confidence in your ability reach greatness. Comments “Be enthusiastic.

2007 100

2007 Ergonomics Health 2008 100

The Small Business Blog

AUGUST 7, 2007

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. Layla Said on September 11th, 2008 at 3:22 pm Finding the right franchise for you doesn’t have to be a difficult thing.

UPS 100

UPS 2007 2008 2009 100

Ian's Messy Desk

MAY 31, 2010

Related articles by Zemanta How to Manage Stress and Reduce Your Stress (healthfieldmedicare.suite101.com) Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. Stress is never eliminated, but it can be managed and controlled.

Stress 100

Stress Management 2010 Ergonomics 100

The Small Business Blog

OCTOBER 1, 2007

autoresponder-marketing.simplycast.com Jason Vickers Stefan, Thanks for the great article. www.bitsofbusinessblog.com Henrik Poulsen Hi Stefan Great article on cash flow, a very important part of any. South By South West Midlands Said on February 28th, 2008 at 4:51 pm [.] One I would add would be to blog as we. After reading.

2007 100

2007 2008 2009 2010 100

Ian's Messy Desk

JUNE 11, 2010

Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. Comments Great article Ian. Building successes will lead to new public speaking challenges. This is always an attention grabber for me as an audience member.

Confidence 100

Confidence Ergonomics Health PowerPoint 100

Professional Assistant Blog

NOVEMBER 1, 2007

If you would like more tips such as these, please read my articles on gossiping in the workplace. Posted on 11 December, 2008 6:06 PM Anonymous Right now I'm sitting in my cubicle and the "new person" has turned on her radio and is humming loudly off-key.I'm Overhearing phone conversations is a no-no.

Cubicle 100

Cubicle Etiquette 2008 2007 100

Allwork

MARCH 7, 2023

In fact, I just read an article yesterday about New York City mayor and the governor of New York, both newly elected, talking about redesigning the entire city of Manhattan around a population realm. And at the same time executives have said, well, this is our policy and people don’t seem to be abiding by it.

AT&T 246

AT&T Environment Collaborate Restaurants 246

Ian's Messy Desk

JUNE 2, 2010

Why not leave a comment below and continue the conversation, or subscribe to my feed and get articles like this delivered automatically to your feed reader. If you are already behind when an illness strikes, it will be that much harder to bring things into line. I am feeling on death’s doorstep.

2007 100

2007 Ergonomics Health 2008 100