Service Untitled
SEPTEMBER 15, 2009
Training representatives and putting processes in place to avoid blind transfers is not rocket science, but a majority of companies still do blind transfers more often than not. The four examples above are good examples of broad categories of customer service frustrations.
Service Untitled
JUNE 8, 2010
Three questions pertaining to customer service became staples: How satisfied were you? Included in the training were steps to turn angry customers around. What could we have done to improve our service? What do you think we do especially well?
Brilliantly Better
APRIL 4, 2010
I printed out all the feedback – the good, the bad, and the ugly – and stapled it to my story. Some didn’t like my story. And the rest like parts of it, but didn’t like other parts of it. I may have “won,&# but I’ve got a ways to go in honing my craft! Best, Peggy Peggy´s last blog.
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