Customers Rock!

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Social CRM: An Idea Whose Time has Come?

Customers Rock!

Social Media CRM, or Social CRM, is getting a lot of air time these days. But where does it fit? Today’s post is by Laurie Shook. Laurie. Volume.

Customer-Obsessed Service

Customers Rock!

Social media has pushed customer service to the forefront for many organizations. In my book , I talk about Killer Customer Service. Expectations.

Customer Experience Food for Thought

Customers Rock!

I want to eat there! As many of you know, I have been doing quite a bit of traveling lately, speaking about my book and sharing the Customers Rock!

2012 96

How Zappos Affects Your Customer Experience

Customers Rock!

Who is your customer experience competition? recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal.

2011 94

Lithium’s Customer Heroes

Customers Rock!

have attended two of these events in the past – as a Lithium customer (Verizon). Here are some of my key takeaways. Heroes.

Using Social Media to Build Relationships

Customers Rock!

A lot of businesses love social media because they feel it helps them spread the word about their organization and what they do. And it does.

Letting Customers Contribute to the B2B Experience

Customers Rock!

How can companies get their customers more engaged and involved? Not a great way to create long-term relationships. Customers Contribute.

2011 50

Killer Customer Service, or Customer-Killer Service?

Customers Rock!

He even has a credit card linked to that account to help accrue points. Customers are watching the actions of your company. Photo credit: marco ).

2011 40

Influencers vs Advocates

Customers Rock!

In his recent book, Smart Business, Social Business , Michael Brito discusses these two important points. What do you do at your organization?

2011 29

The Old College Try

Customers Rock!

Today, I have a special guest blogger, Greg Meyer. Thanks, Greg. You rock! The Old College Try. “Do, or do not. There is no try&# - @yoda.

2011 22

The Hidden Power of Your Customers is Launched!

Customers Rock!

I just wanted to share some very exciting news with all of you – my book, The Hidden Power of Your Customers , is now launched! You rock!

Growing Business the Old-Fashioned Way

Customers Rock!

Here is a blast from the past, a classic Customers Rock! post on taking care of your current customers. Enjoy! What kinds of touches were they? 

The Bathroom Experience

Customers Rock!

Once again I am participating in the Bathroom Blogfest. What does it say about your brand? Which bathrooms do you think belong to which brands? link].

Customer Experience Conference Next Week: NetPromoter

Customers Rock!

I was recently contacted by the team running the Net Promoter Conference in Miami Beach next week, February 3 and 4. Sounds like a great event!

Tweets Not All Sweet on Black Friday

Customers Rock!

Consumers made their lists of who had the best deals, based on what they learned on Twitter and other sites. Thanks. website won’t let me checkout!

Bathroom Blogfest 2010 – Stuck in the 60s?

Customers Rock!

Once again this year, I am pleased to be participating in the Bathroom Blogfest. Now, here on Customers Rock!, I like to focus on the positives. link].

The Latest at Customers Rock!

Customers Rock!

There has been a lot going on lately here at Customers Rock! October is going to be a busy month. BlogWorld. My session this year is a special one.

From Reach to Relationships: microMarketing Chapter Review

Customers Rock!

Great! Full disclosure: I was sent a complimentary copy of microMarketing.). The Concept of microMarketing. More Than Interesting Tweets. You rock!

Is Your “Lack of Remarkable” Preventing Customer Loyalty?

Customers Rock!

Today we have a guest blogger with us here on Customers Rock!, Nate Bagley. Nate is the Social Media Expert at Mindshare Technologies. by Nate Bagley.

The Importance of Customer Listening

Customers Rock!

(Note: This post is a reprise of an earlier Customers Rock! blog post, and one that was very popular with my readers. company. Photo credit: sazonov ).

Expert’s Corner: Delivering Voice of the Customer

Customers Rock!

Recently on Customers Rock! Radio , I had the opportunity to have a conversation with Richard Owen, CEO of Satmetrix. Take, for instance, a bank.

Customer-Obsessed Service

Customers Rock!

I have been broadcasting my Customers Rock! Expectations. Customers have changed, and customer expectations have greatly changed! Employees.

Expert’s Corner: Kevin Stirtz on Real People Rock!

Customers Rock!

I am pleased to have Kevin Stirtz as a guest blogger today here at Customers Rock! Kevin lives in the Twin Cities (Minneapolis & St. Paul).

Expert’s Corner: Chip Bell on Unconditional Customer Service

Customers Rock!

Today I am pleased to feature another guest post by Chip Bell. Chip is the author, with John R. He can be reached through www.taketheirbreathaway.com.

The Social Customer

Customers Rock!

I have been reading quite a few blogs and comments lately about how social media and customer service need to come together. Community. Your Turn.

Focus on Customer Service in 2010 (Finally?)

Customers Rock!

This may be it. This may be the year that it finally happens. Frank Eliason mentions the new commercial for the Chase Sapphire credit card service.

The Ultimate Customer Compliment

Customers Rock!

Today’s guest blogger is Michael Sansolo , author of The Big Picture: Essential Business Lessons from the Movies. Michael Sansolo is a consultant and frequent speaker for the food retail industry, and is a contributing editor and weekly columnist for MorningNewsBeat.com , a daily newsletter on the retail industry. But that’s only the set up.

The keywords to help you land your next PA role

Practically Perfect PA

If you are anything like me, the new year brings a lot of soul searching and a nostalgic look back at the 12 months past. I But where to start?

2017 106

Why the Real High Potentials Often Get Ignored

On The Job

Specifically, the term “VUCA,” is being heard in more private companies, a military term which stands for volatile, uncertain, complex and ambiguous.

2017 78

Getting buy in from the boss

Practically Perfect PA

  “Succeeding in business is all about making connections.  Business is all about personal contact. Richard Branson. Internal & External Training.

2017 106

Top 10 Small Business Trends for 2017

Small Business Labs

This year we release our 10 th annual Top 10 Small Business Trends list.  And it's mentioned below.  It's still too far away. 

2017 112

Thriving On Change

Office Dynamics

Something is definitely in the air… it is something that disrupts our lives; pushes us out of our comfort zones; often causes stress and pressure, but can be rewarding and invigorating. Can you guess what it is? CHANGE! have been speaking on change since 1990. While a career change or job change can be a good thing, it still disrupts our life.

2017 108

Upwork and the Paradox of Place

Small Business Labs

The average distance between buyers and sellers of services on the talent marketplace  Upwork  is over 1,000 miles. presidential election. 

2016 106
2016 106

The Rise of Solopreneur Manufacturing Companies

Small Business Labs

Key quote: "The number of businesses classified as manufacturers with no employees has been rising steadily since the depths of the recession.

2017 97

How can assistants add value in the workplace?

Practically Perfect PA

Firstly, happy New Year! Last year was a mixed bag wasn’t it?! hope you all had a lovely break and are looking forward to the year ahead.

2017 96

The Industry Snapshot: The influence of Personal Assistants

Practically Perfect PA

Nobody needs to tell you how influential you are in the office – it kinda goes without saying over here at Practically Perfect PA. In the Room.

2016 106

5 Ways to Slay Small Talk with Your Boss

Practically Perfect PA

You’ve got an event coming up and your boss suggests that you meet and travel together. Less talk more listening. Make connection. Their story.

2017 86

Why Coworking is Booming

Small Business Labs

Simply put, the article explains why coworking is working. The third trend is corporations are quietly hollowing out.   Coworking

2017 92

The Industry Snapshot: The Office of the Future

Practically Perfect PA

Thanks again to everyone who completed the Practically Perfect PA Industry Snapshot survey. We also have live chat with our IT support desk. Scannable.

2016 104

Coworking Forecast - 26,000 Spaces and 3.8 Million Members by 2020

Small Business Labs

Coworking is booming. The industry is growing and hybridizing so fast , we're having a hard time keeping up with it.  million in 2020. 

2020 124